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August 2020 Product News

Posted on Aug 13, 2020 by Hilary Melander

    Every healthcare provider needs a digital intake tool, whether they are offering in-office, telehealth, or a mix of both services. Digital intake tools create a hygienic contactless patient experience. They also give you a more efficient office workflow, and reduce data entry error by up to 61%.

    Our product and engineering teams have released three (3) product updates focused on improving the SR Intake user experience so it is more intuitive, customizable, and better integrates into your workflow. 

    First, the SR Intake user interface is now more consistent with other Solutionreach features you’ve come to know and love. When creating a form or questionnaire, you can now choose to customize a carefully crafted System Template or create one from scratch. For example, choose a System Template form for gaining HIPAA consent or acknowledgement of Notice of Privacy Practices.

    The forms provided are general templates for you to use. Please note that state, provincial, or local laws, as well as your professional organization guidelines, may require these forms to contain different or additional information. It is your responsibility to ensure your forms comply with all applicable laws, rules, and regulations.

    Second, practices may now easily customize packets for different patient or appointment types. Choose what type of information to include such as Patient Information, Insurance Information, and/or Contact information in each packet. You can also decide which questions patients are required to answer on questionnaires.

    And finally, to streamline your workflow, practices are now able to assign up to three staff members to receive email notifications when patients complete or opt-out of an intake experience.

    So whether you are providing in-office, telehealth or a mix of both services, create a seamless contactless experience for your patients. All while saving office staff time and eliminating costly data entry errors with SR Intake.

    For some SR Intake best practices, check out this link! More updates will be releasing in the coming weeks. Be sure to check out our release notes page to stay up to date.

    Thanks for joining us, we’ll see you next time.

    SR Intake
    Hilary Melander

    Hilary Melander

    One of the most empowering moments in her career came from an "ah-ha" or "lightbulb" moment when she realized that creativity is simply problem solving. This realization sparked an enthusiasm deep inside for problem solving and has been the impetus driving her career as a Sr. Product Marketing Manager. Hilary has a Masters in Business Administration from the University of Utah and a Masters degree in Sociology from Brigham Young University. She values community involvement and just completed 4 years as a squad leader on Salt Lake County Sheriff’s Office Search and Rescue team and the Friends of SLC Search and Rescue 501(c)3. She currently serves on the board of the neighborhood HOA.

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