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January Product News

Posted on Mar 04, 2020 by Hilary Melander


    Welcome to 2020! We are excited to share some great features that we released at the end of 2019 that will surely increase your staff efficiency and ensure that your organization meets its revenue goals. 

    Solutionreach has long been the leader in helping you recall current patients for needed care. We’ve now made it even easier to configure your recall settings. Simply click on the edit button and you’re on your way. 


    Here you’ll find many more options to edit a Default Event. You can adjust the number of maximum overdue messages, change visit frequency, and add options for Appointment Overdue messages, giving your staff even more control of how you reach out to patients. 

    One of everyone’s favorite features in Solutionreach is SR Conversations. It gives your staff the ability to have ongoing text communication with patients who are not in your office, so you can spend more time with those who are! And since it works through text messaging, patients don’t have to download a separate app.

    If you aren’t using SR Conversations, it’s time to set a New Year’s Resolution to make it happen in 2020. Learn more.


    This month, we’ve improved how SR Conversations works for organizations with multiple locations. Simply log in once, and on the left you can see all of the locations in your organization, including a red notification dot for any unread messages. Whether you have dozens of locations with a contact center or just a few with a centralized staff, Conversations is now even easier for you to use. 

    Contact us to learn more about how to get this feature turned on for you.

    Do You Have Suggestions for What You’d like to See in Solutionreach? We want to hear about it! Simply click Feedback in the bottom left corner of the platform to review other ideas that have been suggested and add your vote. Or just comment on this video with something that you’d like to see us create!

    Thanks for reading! We’ll see you next month.

    Hilary Melander

    Hilary Melander

    One of the most empowering moments in her career came from an "ah-ha" or "lightbulb" moment when she realized that creativity is simply problem solving. This realization sparked an enthusiasm deep inside for problem solving and has been the impetus driving her career as a Sr. Product Marketing Manager. Hilary has a Masters in Business Administration from the University of Utah and a Masters degree in Sociology from Brigham Young University. She values community involvement and just completed 4 years as a squad leader on Salt Lake County Sheriff’s Office Search and Rescue team and the Friends of SLC Search and Rescue 501(c)3. She currently serves on the board of the neighborhood HOA.

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