In this release, we’ve focused on improving the customer experience by…
- Updating CareCredit images in the Groups and Appointment Reminder image libraries
- Providing a more secure experience in the SR Conversations mobile app
- Allowing customers to send third-party telehealth templates from the SR Conversations mobile app
Platform: Swap out CareCredit images to new images
CareCredit has provided us with new images we can use to update some images being used in different areas of the platform, including the image library for Groups and Appointment Reminders for customers in the Vision - Ophthalmology vertical.
SR Conversations mobile: Add Passcode / Biometric lock for App Security
In order to provide more secure access to the SR Conversations mobile app, especially in the event of a compromised or shared device, we have provided users the ability to use a passcode, Face ID (if available), or fingerprint to access the SR Conversations mobile app.
SR Conversations mobile: Add Telehealth third party templates to the SR Conversations Mobile app
If customers using SRC Mobile are not using SR Telehealth, they still need the ability to send templated messages for third-party telehealth systems from the SRC app. They can already do this from the desktop version of SR Conversations and this update provides that feature parity in the mobile app for both Android and iOS devices. Since these are system templates, users are unable to customize the message. The included templates are as follows:
- Telehealth Third-party
- Telehealth Third-party Spanish