SR Conversations

Posted on Oct 23, 2017 by Jeff Larsen

SR Conversations is now available!

SR Conversations is more than two-way text messaging. So much more. Finally, you can categorize incoming texts and know which ones need your immediate attention - whether you're at the office or the beach. With its easy-to-use HIPAA consent tool, conversations can be both in-depth and compliant. Patients don't have to download an app or register for a portal. The whole thing is just ridiculously easy. 

 

Why It's Awesome for Your Practice

SR Conversations users are finding new benefits to the tool every day, but here are a few that everyone seems to rave about:

  • Prioritize incoming messages - Each message can be flagged and prioritized so you can decide which texts need the fastest response. 
  • HIPAA consent tool - With the HIPAA consent tool, you can text a patient asking them to reply “consent” to receive personal health information (PHI). Their account is then labeled as HIPAA consented, so you can exchange PHI in the future without worry.
  • Message history and accessibility - You can see a full history of your back-and-forth with each patient. No more spending time sifting through separate discussions a patient had with different staff members. On the beach? At the mall? No problem! Conversations can be accessed anywhere through the cloud.
  • Sync to the patient database - Providers know instantly which of their existing patients is texting them, or if the message is coming from a potential new patient. 
  • Two-way texting using your existing number - Patients can text the practice anytime, reducing the number of calls you receive. Even better, SR Conversations works with your existing phone number. No more using that 5-digit number that looks like spam to patients. 

 

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Why It's Even Better for Your Patients

All of those reasons SR Conversations is great for your practice carry over to your patients as well. 

  • Prioritize incoming messages - Patients receive a quick response to high-priority messages and additional follow-up if needed. 
  • HIPPA consent tool - Patients can ask questions about their health challenges through the quick and private option of texting. 
  • Message history and accessibility - Because you can access message history on the go, patients can quickly get the answers they need, wherever you may be. 
  • Sync to the patient database - Existing patients don't have to identify themselves in each conversation. Their name is automatically attached to the text messages they send.
  • Two-way texting using your existing number - Patients only need to save a single number on their phone for your practice. They also don't have to wait for you to text them. They can start the conversation themselves. 

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Click here to learn more about SR Conversations.

Jeff Larsen

Jeff Larsen

Jeff Larsen is the product marketing manager at Solutionreach

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