HISTalk, a well-regarded site for health IT news and opinions, recently interviewed Solutionreach CEO Jim Higgins. In the interview they discussed how Jim started Solutionreach and his vision for the future of patient relationship management. Jim shared his personal story and his predictions, saying, "When I think about healthcare and the experience that we have, both on the provider side and the patient side, I’m pretty sure I know how the movie ends. I think I can see in the future and I think everybody can envision it in 25 years or 50 years. We’re going to have accessibility and it’s going to be almost immediate. We can all picture how much better it will be, but you have to do something now to get there." Read the full interview.
Read Dear Unsatisfied Patient on Health IT Outcomes
In his latest article on Health IT Outcomes, Jim Higgins, founder and CEO of Solutionreach, provides insight on how to effectively respond to negative reviews. "Today’s savvy patients are a whole new ballgame," says Higgins. "Instead of complaining to the front desk staff, there are some—around 12 ...
New In Medical Economics: Want Better Outcomes, Improve Patient Communication
In a new article in Medical Economics, Josh Weiner, president and COO at Solutionreach, looks at how improving patient communication can also improve outcomes. "Unfortunately, medical organizations often fail to take advantage of technology in one of the most basic (but important) of its processes: ...