"As healthcare shifts toward value-based payments, there is a growing onus on providers to improve patient experience, compliance, and outcomes," says Jim Higgins in his latest guest article in Health IT Outcomes. One way to help improve collaboration with patients is to use risk stratification to target communications to patients based on diagnoses, risk factors, and demographics such as gender and age. These communciations are more effective than blanket emails or newsletters. To find out more, read the full article here.
New on Dentaltown, Comprehensive Communication, Comprehensive Care
Read the latest article on Dentaltown from Dr. Brett E. Gilbert on the importance of good patient communication and how you can provide good communication without sacrificing efficiency. "Patients expect not only top quality dental care, but convenient and personal service in every aspect of the ...
Now on Health IT Outcomes: Provide a Better Experience with Engaged Staff
In his latest guest column on Health IT Outcomes, Jim Higgins talks about how important an engaged staff is to having engaged patients. According to Jim, "Research shows patients expect the same level of customer service from their healthcare providers that they do anywhere else, and an invested ...