In an article in Managed Healthcare Executive, Jim Higgins looks at how payers and providers can help enhance member relationships. Jim highlights three key areas around improving communication and the use of digital tools like online scheduling. He also suggests that payers and providers need to think about what patients are doing and meet them where they are with the use of real-time, two-way text messaging. Read more in the full article.
In Health IT Outcomes: Stratification Plus Targeted Communication Equals Improved Outcomes
"As healthcare shifts toward value-based payments, there is a growing onus on providers to improve patient experience, compliance, and outcomes," says Jim Higgins in his latest guest article in Health IT Outcomes. One way to help improve collaboration with patients is to use risk stratification to ...
Latest From the PRM Pro on HISTalk: Treating the Person Inside the Patient
In the latest in his series From the PRM Pro on HIStalk, Jim Higgins looks at how practices can do more to treat the person inside the patient. The Patient Provider Relationship Study found that many patients feel more like a number than a person when they see their provider. They crave a more ...