"The shift to value-based healthcare means practices are feeling the pressure to improve their patient engagement and retention," said Jim Higgins in his latest article on Health IT Outcomes. Higgins discusses some of the challenges practices face in retaining patients today and how technology can help. The article reviews some of the key digital tools that can help practices improve patient experience and loyalty. To find out more, read the full article.
Read The Common Thread Connecting Top Performing Practices on EMR & EHR
In his latest guest post on EMR & EHR, Jim Higgins, founder and CEO at Solutionreach, looks at the recent MGMA report on top performing practices and some of the key things you can do to be one. "In an era of cutting costs and reducing overhead, many medical practices avoid spending money like the ...
Now on Health IT Outcomes: Provide a Better Experience with Engaged Staff
In his latest guest column on Health IT Outcomes, Jim Higgins talks about how important an engaged staff is to having engaged patients. According to Jim, "Research shows patients expect the same level of customer service from their healthcare providers that they do anywhere else, and an invested ...