In his latest guest blog post on EMR & EHR, Jim Higgins, Founder & CEO at Solutionreach, looks at factors impacting patient dissatisfaction. He uses data from the recent Patient-Provider Relationship Study to highlight patients' frustration with practice logistics like communication and scheduling. Then, he offers some concrete suggestions on how practices can bridge that gap between what they currently provide and what patients want to improve patient experience. Read the full article here.
New Article Showcas"s Medical Office Survey Results on Healthcare IT Today
In a new article on Healthcare IT Today, Jim HIggins looks at the results of the recent State of PRM report. Over 700 healthcare providers and staff were surveyed to gather data about who is using patient relationship management software, and what the impact has been. "One of the big questions when ...
Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes
In a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare. "Today’s patient interactions are best viewed through the same lens of customer service as other industries," explains Higgins in the article. ...