In his latest guest blog post on EMR & EHR, Jim Higgins, Founder & CEO at Solutionreach, looks at factors impacting patient dissatisfaction. He uses data from the recent Patient-Provider Relationship Study to highlight patients' frustration with practice logistics like communication and scheduling. Then, he offers some concrete suggestions on how practices can bridge that gap between what they currently provide and what patients want to improve patient experience. Read the full article here.
Read Best Practices for Patient Communication in a Digital Era in the Compendium of CE in Dentristy
In a new article in the Compendium of Continuing Education in Dentistry, Jim Higgins looks at the results of the State of PRM report from Solutionreach. The report sheds light on the benefits of patient relationship management (PRM) technology in several specialty areas, including dentistry. ...
Now on HIT Outcomes - Patient Communication: Remembering the Past While Looking to the Future
The latest article from Jim Higgins, founder and CEO of Solutionreach, on Health IT Outcomes focuses on how far patient communucation has come in the last 20 years. In the article, Higgins reminds readers that 20 years ago we were just beginning to use the internet on a slow dial-up connection and ...