Solutionreach COO Josh Weiner has a new article in Becker's Hospital Review, It's Time to Bring Patient Experience Into the 21st Century. Josh looks at how companies like Amazon want to disrupt healthcare but have a long way to go while solutions like real-time texting are already disrupting patient experience. He says, "Text messaging is poised to take center stage in 2018 as a major player in improving the patient experience, collaboration, and communication between patients and providers. There is an evolution happening that is moving communication from more complex messaging that requires logins, to more traditional text messaging that looks and feels like what patients use in their everyday lives." Find out more about how patient experience is changing in 2018 in the full article.
New on EMR & EHR: Part 1 on Addressing Common Patient Frustrations
Simply put, patients hate to wait. In his latest guest post on EMR & EHR Jim Higgins, founder and CEO of Solutionreach, looks at how patients feel about wait times and what you can do about it. He provides some good strategies on how to reduce wait times and alleviate patient frustration when waits ...
Latest From the PRM Pro Now on HIStalk Practice
Jim Higgins latest article From the PRM Pro on HISTalk examines what value-based care is and what payers are looking for in their value-based programs. He identifies five key initiatives payers use to determine value in a value-based care payment model. All of these tie back to patient experience. ...