In the latest in his series From the PRM Pro on HIStalk, Jim Higgins looks at how practices can do more to treat the person inside the patient. The Patient Provider Relationship Study found that many patients feel more like a number than a person when they see their provider. They crave a more personal experience. Read this article to find out how to connct more personally with patients with the help of technology.
Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes
In a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare. "Today’s patient interactions are best viewed through the same lens of customer service as other industries," explains Higgins in the article. ...
New on Dentaltown, Comprehensive Communication, Comprehensive Care
Read the latest article on Dentaltown from Dr. Brett E. Gilbert on the importance of good patient communication and how you can provide good communication without sacrificing efficiency. "Patients expect not only top quality dental care, but convenient and personal service in every aspect of the ...