Peter J. Cass, OD, the owner of Beaumont Family Eye Care in Beaumont, Texas, used postcards sent via postal mail for years to recall patients. But six years ago, he decided to take his practice’s recall to the next level by using an automated system from Solutionreach. In the Review of Optometric Business he talks about the process of changes and what the many benefits have been. Read all about it in the full article.
New Article Showcas"s Medical Office Survey Results on Healthcare IT Today
In a new article on Healthcare IT Today, Jim HIggins looks at the results of the recent State of PRM report. Over 700 healthcare providers and staff were surveyed to gather data about who is using patient relationship management software, and what the impact has been. "One of the big questions when ...
Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes
In a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare. "Today’s patient interactions are best viewed through the same lens of customer service as other industries," explains Higgins in the article. ...