In a new piece on Becker's Hospital Review, Jim Higgins looks at the importance of innovation in healthcare regardless of what happens with Congress, the White House or the CMS. He takes a look at why considering patient preferences and implementing new innovative technology can help with both cost reduction and patient outcomes. He suggests it is time to match the healthcare experience patients have to the consumer experiences they have in other industries. Read more about his insights in the full article.
Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes
In a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare. "Today’s patient interactions are best viewed through the same lens of customer service as other industries," explains Higgins in the article. ...
New on Dentaltown, Comprehensive Communication, Comprehensive Care
Read the latest article on Dentaltown from Dr. Brett E. Gilbert on the importance of good patient communication and how you can provide good communication without sacrificing efficiency. "Patients expect not only top quality dental care, but convenient and personal service in every aspect of the ...