In a new article on Health IT Outcomes, Solutionreach CEO Josh Weiner discusses how changes before and during the pandemic have shifted the way patients want to communicate with their healthcare providers.
In the article, Josh says “Adapting to greater digital interaction in healthcare has actually been more measured and less jarring than we thought. That’s because patients were well-prepared and conditioned from years of extensive digital transformation in the consumer sector. Today, hearing your smartphone ding that you’ve gotten a text appointment reminder or connecting with your doctor for a telehealth visit feels ‘normal’ and more preferred to previous methods.”
To learn more about how consumerism and COVID have transformed modern patient communication, read the full article on Health IT Outcomes.