In a new article on Integrated Healthcare Executive, Solutionreach CEO Josh Weiner discusses the critical nature of healthcare organizations not only being able reach out quickly and directly to patients when urgencies like the Johnson & Johnson vaccine pause arise but also for interaction across the patient journey.
“Understandably, the vaccine’s holding pattern quickly morphed overnight into a communication and logistics nightmare both for the public and vaccine providers,” says Weiner in the article. “Millions who had already had J&J shots worried what it might mean for their health while patients scheduled to receive the J&J dose were left hanging and waiting for answers. Vaccine providers were left in the lurch as they scrambled to alert patients about the pause, cancel appointments, and tried to reschedule other vaccines. Patients wanted answers fast.”
To learn how more about how a text-first approach to digital communications can best serve providers for more effective patient engagement, read the full article on Integrated Health Executive.
