Solutionreach CEO Jim Higgins's new post on Forbes looks at why it is important for a CEO to get and stay involved in the product planning process. He discusses the importance of having balance as a CEO and not focusin entirely on metrics. "It’s certainly essential to be metrics-driven in running a business, but running one on spreadsheets alone is a formula for failure," he says. He goes on to say, "One way to achieve the right balance is by engaging in the product roadmap early and often." Doing so can help with inspiration both as CEO and by the CEO, influence of the CEO across the company, and in staying focused on the company's vision. Read the full article for Jim's insights on why a CEo needs to throw spaghetti at the walls.
New Article Showcas"s Medical Office Survey Results on Healthcare IT Today
In a new article on Healthcare IT Today, Jim HIggins looks at the results of the recent State of PRM report. Over 700 healthcare providers and staff were surveyed to gather data about who is using patient relationship management software, and what the impact has been. "One of the big questions when ...
Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes
In a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare. "Today’s patient interactions are best viewed through the same lens of customer service as other industries," explains Higgins in the article. ...