In his most recent contribution to Health IT Outcomes, Jim Higgins, founder and CEO of Solutionreach, looks at how text messaging is disrupting healthcare in both predictable and unexpected ways.
According to the article, "The prevalence of texting has already had some major effects on most standard procedures in a healthcare practice. Patients no longer want to get phone calls from their providers reminding them of an upcoming appointment or that it’s time to schedule another one. They would rather receive these messages through text, preferably with an easy way to confirm their next appointment or a link to schedule online. This desired and convenient method of communication isn’t new, and many healthcare practices have come around to the idea of using automated texts to remind patients of and confirm appointments."
However, texting is also beginning to change things beyond reminders, recare, and other more tradition communications. It is being used as a tool for triage and collecting payments. And it is likely to only grow in its use as patients expect a mobile experience.
To find out more, read the full article on Health IT Outcomes.