In a new article on Health IT Outcomes, Solutionreach President and CEO, Josh Weiner talks about how the process of scheduling and reminding patients about appointments is changing as a result of COVID-19.
"The risk of spreading COVID-19 trumps the regulatory environment," explains Weiner. "This is something no one thought would ever happen, but here we are. One of the most critical changes supporting these challenging times has been the increased focus on using telemedicine and other communication tools to offer virtual visits. The CMS has loosened restrictions on the use of telemedicine and broadened what it will pay for, and the Office of Civil Rights (OCR) has said that, for now, it will not assess penalties for the use of solutions that aren’t HIPAA compliant for virtual care."
Weiner goes on to explain what the changes are in more detail and how to communicate them to patients to ensure they can get the care they need. To learn more read the full article on Health IT Outcomes.