Originally posted on Vision Care Product News, February 2014.
Joy L. Gibb, ABOC
Solutionreach helps keep appointments flowing and patients up-to-date with the latest news about your practice.
Have you ever been overwhelmed with trying to keep up with reminding patients about appointments, contacting them to schedule their yearly visits, calling to let them know their eyeglasses or contacts are ready, or creating regular newsletters or educational materials for your patients? Solutionreach is a powerful engagement program that covers all of these tasks and more as it syncs securely with practice management software.
Solutionreach works directly with practices to create personalized messages and notices reminding patients of upcoming appointments and allowing them to respond directly to a text message, landline message, or email notification to confirm. If you have appointments that are unconfirmed for the day, you can send out a quick text message to patients on your waiting list letting them know you have an opening. The text message gives them a number to call and lets them know the first patient to respond wins the prize of getting in earlier than anticipated. Solutionreach has done its research and understands that most text messages are responded to in an average of three minutes. That means your exam lanes will always be full and you will constantly be generating revenue for your practice.
DATABASE ACCESS AND PROTECTION
In addition, Solutionreach can look directly into your patient database and safely retrieve information on patients who have not been seen for their yearly appointment and alert them that they are overdue for their annual visit and giving them options for how to contact your office to schedule it. This type of contact keeps patients from slipping through the cracks and increases your retention while maintaining regular contact with your patients. Solutionreach adheres to HIPAA guidelines to protect your patient information, and the software includes safeguards to help you keep your messages TCPA compliant.
Patient newsletters are an excellent way to promote new products, educate patients about eye conditions and solutions, and generate sales through promotional discounts or reminding patients to use their insurance benefits before the end of the year. Solutionreach has a vast library of pre-designed newsletters that can be personalized with your practice’s messages and promotions. While it is easy to create newsletters on your own, Solutionreach also has a team of writers and designers who can help you customize and create anything beneficial to your patients and practice. You also can send educational newsletters to specific groups. For example, Solutionreach can pull out presbyopic patients only in order to announce a new free-form progressive.
Through the PatientReach tool, Solutionreach also lets patients check in for their appointments and complete forms using a tablet to capture the information for high-tech ease and convenience.
One of the best features of Solutionreach is its customer service. The company has a team of dedicated service representatives that provide unlimited product training from day one and will walk you through setting up the system to creating new and personalized campaigns. In addition, the company will monitor how you are using the product and will place follow-up calls on a regular basis to ensure you are fully utilizing all the outreach options and getting your return on investment.
Solutionreach is an all-around approach for increasing contact with patients on a wide variety of levels and keeping your exam lanes filled!
Joy L. Gibb is an optician at Daynes Eye and Lasik in Bountiful, UT.
WHERE TO FIND IT:
866-605-6867 • solutionreach.com