Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes

Posted on May 08, 2019 by Solutionreach

patient satisfactionIn a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare. 

"Today’s patient interactions are best viewed through the same lens of customer service as other industries," explains Higgins in the article. "One study from McKinsey showed that patients value good customer service from providers and have similar expectations for customer service from healthcare providers as they do from retail or the service sector."

Read the full article to learn about five services that can improve patient experience and satisfaction.