A new article in MedCityNews looks at the role artificial intelligence (AI) will play in patient texting and patient communication. In this article, the author interviews Nagi Prabhu, Chief Product Officer at Solutionreach and Leslie Baker of Allied Physicians Group, a Solutionreach customer.
"Solutionreach is beta testing new AI functions with several customers after rolling them out in mid-October," Nagi Prabhu, chief product officer for Solutionreach, said in a phone interview. After analyzing texts sent through its platform, it found that 30% of patients often text outside normal office hours and that 60% of those conversations were related to scheduling, whether it was to reschedule an appointment or ask about parking, Prabhu said. The goal has been to automate replies as much as possible so that providers don’t have to answer the same questions over and over and so that patients get replies more quickly.
To find out more about the role AI is playing and will play in the future, read the full article on MedCityNews.