In his latest article on Health IT Outcomes, Jim Higgins, Founder and CEO of Solutionreach, talks about the importance of using surveys to gather patient feedback.
According to Jim, "It’s vital to a thriving practice to continually gather feedback about the patient experience and suggestions for improvement. And the best way to get that feedback is to go straight to the source—ask the patients. With the right patient communication software, creating an effective survey doesn’t have to take much time, and it can greatly impact the patient experience and keep current patients returning to the practice."
Jim goes on to provide tips for effective surveys and how to implement needed changes. Find out more in the full article on Health IT Outcomes.