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Read “Text-Based Solutions Improve Patient Safety and Experience, Reduce No-Shows and Lost Revenue” on HealthLeaders

Posted on Mar 06, 2021 by Mike Rigert
Mike Rigert

In a new interview on HealthLeaders, Lea Chatham, Director of Marketing Programs at Solutionreach, looks at how the pandemic has changed the way patients interact with providers, why an appointment is much more than a visit, and how a text-first digital solution can enhance the patient experience while reducing no-shows and recouping lost revenue.

In the Q&A, Lea says, “The key to improving patient experience around the appointment workflow is implementing a more flexible communication system that uses texting, e-mail, and telehealth, with patients able to specify their preferences for methods and aspects such as reminder intervals. Note that Solutionreach research indicates that texting is the most popular form of patient communication, with 75% of patients saying that they prefer two-way texting that allows them to interact directly with the provider.”

To learn more about how a digital solution can help providers amid the pandemic and changing patient communication preferences, read the article in its entirety at HealthLeaders.

Mike Rigert

Mike Rigert

Mike Rigert is a writer and content marketing specialist with more than a decade of expertise in the B2B SaaS healthcare sector. He enjoys finding fresh and creative ways to tell the story about Solutionreach's innovative and life-changing patient relationship management platform. In his spare time, Mike enjoys diving into books, geeking out with scifi, expanding his knowledge of military history, and spending time with his wife and three kids.