In a new interview on HealthLeaders, Lea Chatham, Director of Marketing Programs at Solutionreach, looks at how the pandemic has changed the way patients interact with providers, why an appointment is much more than a visit, and how a text-first digital solution can enhance the patient experience while reducing no-shows and recouping lost revenue.
In the Q&A, Lea says, “The key to improving patient experience around the appointment workflow is implementing a more flexible communication system that uses texting, e-mail, and telehealth, with patients able to specify their preferences for methods and aspects such as reminder intervals. Note that Solutionreach research indicates that texting is the most popular form of patient communication, with 75% of patients saying that they prefer two-way texting that allows them to interact directly with the provider.”
To learn more about how a digital solution can help providers amid the pandemic and changing patient communication preferences, read the article in its entirety at HealthLeaders.
