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Solutionreach Introduces New Active Presence Feature

Posted on Mar 18, 2011 by Solutionreach

Lehi, UT – March 18, 2011 – Solutionreach, the market leader in patient engagement and communication, introduces Active Presence, the latest innovation to benefit your practice.

Everyday patients are posting reviews about the experiences they have with your office. A practice’s online reputation, ie. webutation, is developing constantly and practices need to have the capability to actively manage this exposure without taking up valuable time caring for patients.

Active Presence allows practices to control and streamline their webutation through a three-part system:

  • First, Active Monitor routinely combs the web looking for all reviews mentioning a specific practice. These reviews are then reported along with other important facts such as overall review score and a comparison review rating. Most importantly this report allows a practice to routinely track their evolving online reputation.
  • Second, Active Review enables practices to manage their webutation with automatic pushing of patient reviews, to online directories such as Google, Yahoo! or Bing. Active review also aides practices in directing patient reviews anywhere their online reputation needs help!
  • Third, Active Push With hundreds of directories available all across the web it becomes nearly impossible for a practice to manually submit and manage their practice information one listing at a time. Active push submits to these directories, which are then watched by Active Monitor.

Always at the forefront of practice management and technology within the healthcare industry, Solutionreach is once again providing valuable tools for the vision care space with Active Presence. Now, practices will gain even greater control of their online reputation, while receiving priceless feedback from their patients.

“At Solutionreach we are always seeking out new ways to improve practice technology,” says Jim Higgins, founder and CEO of Solutionreach. “We’re thrilled to introduce Active Presence and we’re confident in its ability to be a game-changer in the vision care industry. It’s not enough anymore to just have reviews on a directory such as Google or Bing. Business listings and review sites need to be watched and managed, which is exactly what Active Presence will do for Eye Care Professionals.

With Active Presence now available to the vision care industry, eye care professionals can continually monitor their evolving online reputation and improve patient acquisition. A revolutionary in its own right, Solutionreach continues to provide new ways to streamline office management and increase the bottom line of thousands of practices nationwide.


Solutionreach, the pioneer in text and email messaging to patients, is the clear leader in providing patient engagement and interaction solutions for healthcare providers. Utilizing the latest automated text/email messaging technologies and social media tools, Solutionreach equips practices with a “hightech” solution that does not sacrifice personalization needs when communicating with patients. Solutionreach messaging solutions include every type of personalized patient e-communication including appointment reminders, confirmations, recare/recall, new patient referrals, birthday wishes, holiday wishes, surveys, newsletters, customized promotions and more.