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Solutionreach Keeps SpaLovers Loyal

Posted on Aug 15, 2008 by Solutionreach

Solutionreach Connects Spas to Their Clients Via Real-Time Messaging

A day at the spa can be the ultimate luxurious experience, but a missed appointment can not only lead to some serious frown lines, but lost revenue as well. Solutionreach allows patrons to receive customized text messages or emails reminding them of future appointments, making empty massage tables a thing of the past. The automated service also informs spa-goers of new treatments, products and services, continually bringing them back to their favorite spa for more.

The Solutionreach system is also a client enabler, letting customers digitally connect with the spa in a matter of seconds. Spa-goers are able to confirm existing appointments, or request new ones, view libraries of spa newsletters , take electronic surveys, and set personal reminders; keeping them educated, informed and participating. This new level of interaction ensures that both patrons and profits return time and time again.

In addition to appointments, Solutionreach allows spas to automatically send personalized birthday or holiday greetings straight to client’s cell phones and e-mail inboxes; thus fostering an even stronger rapport with their dedicated, avocado mask-wearing spa aficionados.

“Customer service is essential to a business’s success, and maintaining a relevant and personalized connection with clients is a key component of that,” says Solutionreach CEO Jim Higgins. “Solutionreach gives spas and spa patrons the opportunity to communicate quickly and effectively. This enhanced experience enables clientele to interact directly with the spa as often as they choose, forming a strong bond and lasting loyalty.”

With the addition of Solutionreach, clients will stay informed of new products and services offered, giving them yet another reason to return. Coupons and special offers can be sent out, heightening the client appreciation factor even more. When patrons are excited to share their spa experience, the Solutionreach “refer-a-friend” link is in every appointment reminder, making sharing the “spa-specific” love even easier.

The logistics of planning a visit shouldn’t interfere with the pleasure of spa-going itself. With the help of Solutionreach, spa owners are able to keep in close contact with their loyal patrons on a regular basis. This allows clients to avoid any added appointment stress and extend that post-spa glow indefinitely, while simultaneously giving spa owners their own peace of mind, knowing that Solutionreach is working for them.


Solutionreach, the pioneer in text and email messaging to patients, is the clear leader in providing patient communication and interaction solutions for health-care providers.

The innovative, patent-pending Solutionreach technology enables practices to increase revenue, streamline efficiencies and build patient loyalty. Based on purpose- driven technology, Solutionreach equips practices with a “high-tech” solution that does not sacrifice the “high-touch” personalization when communicating with patients. Solutionreach messaging solutions include every type of personalized patient e-communication including appointment reminders, confirmations, recare/recall, new patient referrals, birthday wishes, holiday wishes, surveys, newsletters, customized promotions and more. Solutionreach enhances its messaging solution with SmileDash.com, an online patient interaction suite. Patients can now interact with their provider online in a secure environment to pay bills, view patient images, send secure messages, download forms, and more.

For more information, please visit http://www.solutionreach.com.