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Solutionreach’s Botexting has Medical Practices Running Smooth

Posted on Oct 12, 2011 by Solutionreach

Solutionreach Service Uses Real Time Messaging to Keep Botox Patients Informed, Updated and On-Time

Lehi, UT – October 2011 – The market leading patient engagement service Solutionreach, formally known as Smile Reminder, administers yet another breakthrough to the medical industries with Botexting.  The feature allows patients to communicate directly with their doctor or esthetician via text messaging or email, sending them personalized reminders about their upcoming Botox appointments. When Botox patients haven’t scheduled a follow-up visit, Solutionreach’s “recare” feature automatically sends a friendly notice, reminding them that if they don’t return soon, their wrinkles surely will. The “recare” reminders generate revenue that could otherwise be lost, while simultaneously providing patients an appreciated service. The service is also used as an invitation tool to bring the girls together for the infamous Botox party.

Days after treatment, Botox patients see wrinkles disappear right before their eyes. (As well as right above their eyes, right below their eyes…) But with so much competition, Solutionreach’s “recare” service ensures their return to the same doctor or esthetician for repeat business. The Solutionreach service makes the process of booking return office visits as smooth as the patient’s new complexion.

Not only does Solutionreach serve as a convenient tool for customers, but it also enables doctors to send birthday or holiday greetings, group messaging and updates on last minute cancellations. Solutionreach takes the worry (and the worry lines) out of confirming appointments. The result: extra time for the staff to handle more important business.

“Scheduling office visits is time consuming for both the patient and staff,” says Solutionreach CEO Jim Higgins. “Solutionreach gives practices a direct route of communication while concurrently giving patients access to all pertinent information. This enhanced experience allows both doctors and patients to benefit equally. The end result is time saved and revenue generated.”

With Solutionreach, doctors can instill in their patients the kind of convenience and comfort they deserve when scheduling each upcoming procedure. The “recare” feature provides patients with helpful appointment reminders as well as helping doctors and estheticians to obtain additional revenue.


Smile Reminder, now Solutionreach, the pioneer in text and email messaging to patients, is the clear leader in providing patient engagement and communication solutions for businesses. Utilizing the latest text, email, voice, video, web, and social media tools, Solutionreach equips businesses, healthcare providers, and public institutions, with a “high-tech” solution that does not sacrifice the “high-touch” personalization when communicating with customers. Solutionreach’s engagement tools include every type of personalized communication including appointment reminders, confirmations, reactivation, referrals, birthday wishes, holiday wishes, surveys, newsletters, customized promotions and more.

Solutionreach has been the recipient of numerous awards and accolades including: (2009-2011) Inc 500/5000 fastest growing private companies; (2009-2010) Ernst & Young’s Entrepreneur of the year Finalist; Winner 2010 Utah Innovation awards; (2010-2011) Utah Valley Fast 50, (2010) Utah Business Fast 50. (2011) MountainWest Capital Network Utah 100