In the latest article in his series, From the PRM Pro, on HISTalk Practice, Jim Higgins takes a look back at patient engagement over 2017. He focuses on the "Amazon Effect" on healthcare and how that is changing patient expectations and what practices need to do to engage patients. Jim also looks ahead at how technology will play a crucial role in changing the patient experience for the better. Read his thoughts on the transformation of patient engagement in the full article on HISTalk.
Now on SearchHealthIT: Ask the Right Questions before Diving in to Healthcare CRM
In a recent article on SearchHealthIT, Solutionreach Chief Operating Officer, Josh Weiner, shares some of his thoughts on how to choose a healthcare customer relationship management (CRM) tool. Also know as patient relationship management (PRM), this technology can play an important role in ...
Read CRM in Healthcare Now On SearchHealthIT
In this article on SearchHealthIT, several industry experts and provider offices share their perspectives on customer relationship management (CRM), or patient relationship management (PRM) as many now know it. "By some estimates it could be nearly 20 years before healthcare manages true patient ...