In the latest article in his series, From the PRM Pro, on HISTalk Practice, Jim Higgins takes a look back at patient engagement over 2017. He focuses on the "Amazon Effect" on healthcare and how that is changing patient expectations and what practices need to do to engage patients. Jim also looks ahead at how technology will play a crucial role in changing the patient experience for the better. Read his thoughts on the transformation of patient engagement in the full article on HISTalk.
New on EMR & EHR: Part 1 on Addressing Common Patient Frustrations
Simply put, patients hate to wait. In his latest guest post on EMR & EHR Jim Higgins, founder and CEO of Solutionreach, looks at how patients feel about wait times and what you can do about it. He provides some good strategies on how to reduce wait times and alleviate patient frustration when waits ...
Latest From the PRM Pro Now on HIStalk Practice
Jim Higgins latest article From the PRM Pro on HISTalk examines what value-based care is and what payers are looking for in their value-based programs. He identifies five key initiatives payers use to determine value in a value-based care payment model. All of these tie back to patient experience. ...