Read Ghosting in Healthcare in Health IT Outcomes
In his latest article in Health IT Outcomes, Solutionreach founder and CEO, Jim Higgins, talks about a growing trend: ghosting in healthcare. "If you’re a healthcare professional, there’s a 99.9 ...
Is a Patient Experience Officer Right for You? Now on Inside Digital Health
In his latest article on Inside Digital Health, Jim Higgins, founder and CEO of Solutionreach, talks about what a patient experience officer is and how to know if your organization needs one. He ...
Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes
In a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare.  "Today’s patient interactions are best viewed ...
Read 4 Ways to Address Socioeconomic Factors in Your Practice in HIT Outcomes
In his latest article on Health IT Outcomes, Jim Higgins, Founder and CEO at Solutionreach, looks at how socioeconomic factors affect patients and practices. Income, geographic region and other ...
New on Dentaltown, Comprehensive Communication, Comprehensive Care
Read the latest article on Dentaltown from Dr. Brett E. Gilbert on the importance of good patient communication and how you can provide good communication without sacrificing efficiency. "Patients ...
Read about the Importance of a Patient Experience Officer on Physicians Practice
In a new article on Physicians Practice, Solutionreach COO, Josh Weiner talks about the importance of having a patient experience officer in your practice.  As patient expectations change, practices ...
5 Ways to Keep Patients from Feeling like a Number Now on EMR & EHR
In the latest post in his ongoing series on EMR & EHR, Jim Higgins looks at patient frustration over feeling more like a number than a person and how to combat this problem in your practice. People ...
Jim Higgins Addresses Patient Retention on Health IT Outcomes
"The shift to value-based healthcare means practices are feeling the pressure to improve their patient engagement and retention," said Jim Higgins in his latest article on Health IT Outcomes. Higgins ...