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Using patient relationship management to boost patient satisfaction — and nurture everlasting relationships

Posted on Jul 17, 2017 by Solutionreach

In this recent article from HIT Leaders & News, Solutionreach CEO, Jim Higgins, looks at how patient's use of consumer technology like Amazon Prime is impacting their expectations in healthcare. He notes that in an ideal world, patients want to make appointments quickly, ask for advice by texting with their doctors, and check physician-ratings sites to find the best doctor for their needs. And, he adds that this shift in expectations represents a challenge, and an opportunity, for physicians who can’t afford to lose their existing clients or fail to establish meaningful, everlasting connections with new patients.

Read the full article at HIT Leasers & News for more insights.