In his latest article in Health IT Outcomes, Josh Weiner reviews what healthcare organizations need to know about communicating with patients as they fully reopen for patient care.
"Most of us know that healthcare organizations need to let patients know about any changes that may impact them, but you also should tell them about things going on behind the scenes," says Weiner in the article. "This will help patients recognize all the extra time and effort you are putting into keeping them safe. It may also help them understand the 'why' behind any special requests you make of them. Sharing this type of information is a great way to help combat some of that 'skittishness' certain patients are feeling about the idea of returning to a healthcare setting."
Weiner goes on to share many key strategies and tactics that are effective in engaing patients during this time. For this insights, read the full article in Health IT Outcomes.