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Optimizing the Patient Experience
Helping you make every patient feel like the only patient

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Patient Experience

Our goal at Solutionreach is to equip your practice with the tools and services that you need in order to offer the best patient experience possible for every single patient that walks into your office.

Every tool has been designed to revolutionize the way that you engage with your patients, but some of them affect the patient experience more directly than others.

Here are a few of the features that help you optimize the patient experience for every single one of your patients - click on a feature to learn more!

Customer Testimonail
Patients LOVE it! With Solutionreach our patients can tailor how they wish to be connected with our office. They already knew that we were cutting edge, but they feel we have taken it to the next level with Solutionreach. Way to go Solutionreach!
~ Dr. Roger Macias, San Antonio, Texas

Connected Relationships

Appointment Reminders

Appointment Reminders

Our automated appointment reminders boost patient satisfaction and loyalty by providing them with convenient, non-invasive reminders that are tailored to their specific needs and schedule! Using texts, emails or automated phone calls, messages can be set to remind them exactly when and how they need it.

For even more convenience, patients can insert the appointment information into their electronic calendar from within the message with just one-click. Plus, our relationship with Google Now enables them to automatically receive helpful information, like real-time traffic and weather conditions around the time of their appointment.

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Patient Surveys

Patient Surveys

Like most people, your patients appreciate being heard and having their feedback considered. Texts, emails or automated phone calls messages can be set to reach each patient exactly when and how they need to be reminded.

Patient satisfaction is increased when you show them that you value their opinion. Patient loyalty is solidified when you address their feedback. Patient education is more effective when you target your outreach by using the built-in analytics tools to create patient groups based on question-specific responses.

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Social Networking

Social Networking

Most of your patients are actively using social media, so Solutionreach has designed a tool to help you increase convenience there, too!

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Increased Patient Convenience

ASAP Messaging

ASAP Messaging

When you have a last minute cancellation, our ASAP messages are immediately sent to every patient on your wait list until the opening is filled.

When patients can’t get in to see you as quickly as they would like, this feature eases their frustration, helping them feel valued and catered to. They love it, and so will your schedule.

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PatientReach TABLET

PatientReach TABLET

There are many things that our digital check-in tool does for your office, but don’t overlook the enhanced patient experience that it offers your patients.

Your patients stay engaged and entertained while they are in your waiting room. After verifying their information and preferences, patients can quickly register for your patient portal and look through a selection of educational articles that can be emailed to them upon request.

No more cramped fingers, no more boring waiting room experiences, no more feeling like information is hard to acquire, and no more ineffective communication.

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Birthday Wishes

Birthday Wishes

Thoughtful communication is a great way to build relationships with your patients.

With your personal touch, Solutionreach automatically sends personalized birthday wishes from you to your patients via email or text message. Messages are customized for your practice and can include graphics, photos, personalized messages, a special birthday promotion, a link to a video greeting, and custom signature fonts.

Though the process is automated, patients see that you have taken the time to think of them. It might sound simple, but our customers tell us that patients notice. More importantly, patients appreciate them, which means a better patient experience.

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Positive Outcomes

Automated Continuing Care

Automated Continuing Care

Even loyal patients often forget to schedule routine or follow-up appointments. Our automated Recare feature is the perfect solution!

Solutionreach monitors the continuing care dates for your patients. Then, our automated messaging strategically contacts them before (and after, if necessary) they are due, encouraging them to request an appointment with the click of a button.

Requests are immediately sent to your office so that patients are called for scheduling assistance. Healthy patients are happy patients. Recare from Solutionreach is the answer.

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e-Newsletters

e-Newsletters

Maintaining communication with your patients is critical if you want to ensure that your patients don’t feel isolated once they leave your office. Our newsletter feature allows you to engage your patients by connecting with them through personal or educational content.

Our extensive library of pre-written, Informative articles are available for you to simply drag and drop into your outreach – whether it be mass/group newsletters or single patient communication – that can be simply personalized with content that is pertinent to them.

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SR Portal

SR Portal

The HIPAA secure patient portal from Solutionreach is included with your service and is designed with your patients in mind.

With the portal, patients can easily log in and handle healthcare related issues 24 hours a day. They can pay their bills, exchange secure messages, customize their personal preferences, schedule appointments, safely view xrays and images, access secure documents, read your archived newsletters, or even use the portal for personal reminders and memos.

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