Solutionreach: Dental Practice Solutions
The Solutionreach platform increases revenue, reduces cost, and provides your office time to do what’s most important: care for your patients.
The benefits are significant for your practice AND your patients, and every single tool and service we have is always included. Plus, your price never goes up.
A Few Benefits of Using Solutionreach
Every solution we offer will help decrease costs and raise your bottom line, but take a look at the features that affect your revenue directly.
Time is money! Solutionreach will help put an end to the staff-irking, time-wasting, revenue-decreasing no-shows with these features.
Generate New Patients
Acquiring new patients requires an active, positive online presence. Solutionreach establishes, improves, and protects your online reputation.
Reactivate Lost Patients
Automated recare by Solutionreach will immediately begin bringing back inactive patients to fill your schedule and increase your revenue.
Improve Patient Relationships
Establish and maintain satisfied, loyal patients with our tools for enhancing doctor-patient relationships and optimizing the patient experience.
Optimize Office Efficiency
Solutionreach will optimize the efficiency of your practice by increasing effectiveness and accuracy while decreasing the amount of work and aggravation for your office staff.
Solutionreach is an all-inclusive platform, which means that every customer receives every feature.
From unlimited messaging to unlimited support, there are no hidden or extra fees - no matter what.
What Customers Are Saying
"My message to my colleagues who find that their practice needs a boost, or even to those with busy practices that just need to run more efficiently, is simple: put Solutionreach to work for your practice and you’ll thank me and the folks at Solutionreach for it!"
– Dr. Edward Zuckerberg
Every solution we offer will increase your income and decrease your costs. These are just a few examples of how our tools directly impact your bottom line.
Follow-up and maintenance Dental care will directly impact your schedule – and your revenue. Our automated recare eliminates the hours of planning, creation and execution that manual recare plans require, and the results are much more significant.
Where do potential patients go when they are looking for a new provider? The web, of course!
With hundreds of web directories available, it’s nearly impossible to manually submit and manage your practice information with all of them. Our Active Push feature submits to these directories, which are then watched by Active Monitor.
Time is money. Every time our system automates effective messaging, you spend less on manual labor. Every time our reminders help avoid a no-show, your revenue is increased. Every time our ASAP messaging fills a last minute cancellation, you retain money that would have been lost.
From appointment reminders to patient surveys, our communication tools directly affect your bottom line. No matter how much you use, everything is included. As always.
Online Reputation Management
Once you begin using Solutionreach, your customer loyalty will increase and your online reputation will grow naturally – increasing traffic to your website, your office, and your revenue.
We don’t stop there. Our tools for monitoring and amplifying your online reputation take it a step further, making sure that your name isn’t just “present”, but that it’s positive.
Put an end to no-shows with automated, customizable appointment reminders and confirmations from Solutionreach that reach 100% of your patients – immediately.
Unlimited Automated Reminders
Our automated reminder system immediately begins reaching 100% of your patients using text, email or landline phone call messaging.
Our system differentiates between mobile and landline numbers so each patient is immediately contacted, after which messaging can be customized to each patient’s preferred time, frequency and method to reach each one most effectively.
As with every Solutionreach feature, all messaging is included – no matter how many you send.
Though our system intuitively begins automated messaging to every single patient, messages can be customized to meet every patient’s needs and desires.
Personalize message type, time and frequency to remind each patient exactly when and how they need it. Customize the content and appearance to match your office style, and record an introduction from your office for automated phone call reminders.
Patients can quickly confirm their appointment with built-in confirmations for every reminder method. Confirmations are sent directly to your Solutionreach dashboard.
Reach 100% of Your Patients
We reach 100% of your patients right off the bat – even the average 25% of patients that don’t want to receive text or email messaging.
Solutionreach automates Landline messaging with our unique “SR Voice” feature. A pre-recorded introduction personalizes the message, and they can then confirm with the push of a key. Patients are also invited to leave a message with their mobile or email information so that you can reach them more effectively in the future.
Of course, SR Voice messaging and the collection of contact information is yours at no extra cost.
We provide many tools to ensure that you have an active online presence, that your reputation is top-notch, and that you’re pulling in patients through social media and patient referrals. Here are a few of the ways we do it – and yes, they’re all included.
Online Reputation Management
Nothing turns patients away like a bad online reputation, but monitoring it is not only time consuming – without the know-how and the right tools, it’s nearly impossible. That’s where we come in.
Active Monitor routinely combs the web to monitor the important review sites so that no review is overlooked. Active Review then directs patients to leave reviews on the sites that need help.
By encouraging patients to review your practice at every touch-point, Solutionreach boosts your local search ranking and automatically improves your online reputation.
Using the insight gained from the Active Review feature, links can be inserted into your patient outreach (like e-newsletters or patient surveys) that direct patients to submit reviews where they are needed most.
What’s better than written reviews? Videos of real, live, gushing patients!
Boost your Google ranking and attract new patients with SR Video, the patient testimonial recording tool that seamlessly posts to your YouTube channel and spreads the Happy Patient Love across the web!
Social media sites are powerful places to promote your practice and acquire new patients. Our integrated tools make it easy to post updates, events, educational information, and promotions. You can even post those video testimonials!
Patients are more likely to reach out and request an appointment when it’s easy, which is why we provide a Schedule Me button for your Facebook page to capture them where they are, while they’re there!
Encourage Patient Referrals
The only thing prospective patients pay more attention to than online reviews is the opinion of someone they trust, so Solutionreach makes it easy for your patients to pass along your information!
Every time a patient “likes” or comments on your Facebook status, their friends see it – instant referral! Plus, our “Refer-a-Friend” buttons are easy to insert into any email outreach from your practice.
Establish and maintain satisfied, loyal patients using our tools for enhancing doctor-patient relationships and optimizing the patient experience.
Patient satisfaction is increased by showing them that you value their opinion.
Patient loyalty is solidified by addressing concerns or considering feedback.
Patient education is more effective by analyzing insight and targeting your outreach.
Easily automate post-appointment or scheduled surveys that are fully customizable to fit your practice needs. Use the built-in analytics to create answer-based contact groups and target outreach with the insight you’ve gathered on what is important to each patient.
Personalized Communication Methods
Solutionreach doesn’t just automate messaging. We allow you to tailor it to each patient’s preferences, creating better relationships with more satisfied patients.
Personalize text and email messaging, or, for the non e-savvy patients, even landline calls are automated with the same convenient response options. Patients choose when and how often they receive reminder messages, and can always change their choices on the patient portal.
Customers tell us that our reminders do more than dramatically reduce no-shows: patients love them! They don’t want to miss their appointment, but they forget! Convenient reminders through text or email solves the problem - for both of you!
Messages contain a one-click option for patients to insert the Info into their calendar. Plus, our relationship with Google Now helps patients get there on time by giving them real-time traffic and weather conditions at the time of their appointment!
Targeted Patient Education
Providing your patients with education on topics that are pertinent to them is a critical part of patient engagement.
Our newsletter feature includes a library of pre-written, Informative articles for you to use in your outreach – whether it be mass/group newsletters or single patient communication.
Our templates are completely customizable, and each Solutionreach customer has a dedicated support representative that can help design templates and create newsletters that are a perfect fit for their practice.
Social media: it’s where your patients are, which means it’s where you should be, too. Our social media tools allow you to post to Facebook and Twitter from one interface within your Solutionreach dashboard.
The “Schedule Me” application lets patients request appointments right from your Facebook page. It’s convenient for your patients, efficient for you, and – as always – included with your service.
When your schedule is full, you might tell disappointed patients, “We’ll call you if we have a cancellation”, but it’s difficult to follow through on that promise when a last minute cancelation pops up – calling your wait list takes too long to be very effective.
When you have a late cancelation, Solutionreach Immediately sends a message to every patient on your wait-list until the opening Is filled.
Patients love it. Your schedule loves it. (The office Staff loves it, too.)
Immediately start filling your schedule and increasing your revenue with automated, customized recare that keeps patients active and quickly brings back the ones you haven’t seen in a while.
The Solutionreach recare feature is a customer favorite because it does so much so fast.
Solutionreach recare automatically and strategically contacts patients at the right times to schedule their next (or overdue) appointment, immediately reactivating lost patients.
If it isn’t easy for them to schedule, they won’t do it. Built in, one-click appointment request options eliminate the need to write down numbers or remember to call.
Patients appreciate reminders, but they don’t want to feel solicited to. Solutionreach messaging is customizable, so recare reminders appear personalized and helpful. Automated phone reminders are prefaced with a pre-recorded introduction from your office instead of a robotic voice, encouraging patients to stay on the line and pay attention to the information.
When custom content and design is automatically sent using the individual contact preferences for each patient, messaging is more personal and more effective.
Our customizable e-newsletters engage your patients in a friendly, Unobtrusive manner, preventing lost patients altogether.
Easily customize professional looking templates, pop in pre-written, educational articles from our extensive library, add updates with your practice news or promotions and insert in scheduling, survey or review submission buttons.
Like all of our features, e-newsletters are included with unlimited customization support from dedicated representatives.
Every feature that we offer will dramatically reduce time and effort taken by your staff, while achieving more effective results.
Along with the many other practice changing benefits, our digital check-in application will revolutionize the efficiency of your office.
With PatientReach, patients can verify and edit their own information, snap a profile picture, sign legal documents, select educational articles, register for the patient portal, take surveys and submit reviews.
The PatientReach tablet application is included with your service. No more trying to distinguish illegible handwriting. No more scanning documents. No more shredding paper.
Contacting patients that are due or overdue for their appointments is time consuming, and traditional recare methods are very often ineffective. Our automated recall immediately and strategically contacts patients at the right time, letting them request an appointment from within the message.
Instead of staff-dialing phone calls that won’t be answered or mass mailing costly postcards, let your staff focus on the patients that are in your office and let our automated recall begin working to fill your schedule and increase your revenue.
Appointment Reminders and Confirmations
Solutionreach automates appointment reminders and confirmations so that your staff can stop spending hours every week calling patients to remind them of their appointment and collect confirmations.
Not only does our automated system dramatically reduce no-shows and improve patient convenience, it frees up your staff to do other things that improve your patients’ experience and impact the growth of your practice.