Learn how Eyecare Services Partners (ESP) optimized patient communication across 60+ eye care locations using Solutionreach integrated with NextGen. By standardizing appointment reminders, automated recall, newsletters, and two-way texting, ESP reduced no-shows, lowered call center volume, and improved appointment utilization across a growing enterprise eye care network.
The platform helped ESP:
- Improve patient engagement across 200+ providers and 100,000+ patients
- Reduce no-shows with automated appointment reminders
- Lower inbound call volume with two-way texting
- Centralize recall management to drive preventive care revenue
- Standardize communication across multi-location eye care practices
Download the case study to see how an enterprise eye care group streamlined patient engagement, reduced operational strain, and scaled communication across 60+ NextGen locations — without adding complexity for staff.
