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                        Help Patients Prepare...Not Panic

                         

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                         Using Solutionreach Tools to Address Coronavirus (COVID-19)

                         

                        The world has seen unprecedented events unfold as the coronavirus, COVID-19, has swept the globe. Communication has never been more important. With good communication, you can help patients prepare without panicking. There are a bunch of ways you can use the tools Solutionreach offers to help you connect with patients. And one of the best parts about it? You can access all of these tools remotely...so if you are not at the office, they are still available! 

                        On this page, we will walk you through different ways to reach out to patients via Solutionreach. You will also find a video explanation as well as a story shared with us by one of our customers on how they're leveraging our tools to stay connected with patients. Take a minute to check them all out!

                        1. Create groups and send messages via text and/or email

                        You can add patients to a group manually or based on criteria, then send them a brief email and/or text message. You can also create a group that includes all of your patients. This short knowledge base article walks you through the process of creating groups and sending group messages.

                        2. Send a newsletter that includes important information for your patients

                        This option is helpful if you'd like to create a more in-depth email for your patients or even include information in your regular email newsletter. Read this article to learn how to quickly edit and send a newsletter. Note: you can still send this newsletter to a group of patients you've defined by following the steps in the knowledge base article under number 1. 

                         

                        Ways to Use Solutionreach During the COVID-19 Outbreak

                        Are you more of a visual person? If so, you may prefer to sit back and watch this video take you through ways to reach out to patients. 

                        3. Create pre-visit instructions

                        Pre-visit instructions can be used to send additional information to patients when appointment reminders are sent. You can create and then enable pre-visit instructions with messaging such as, "If you are experiencing coronavirus symptoms such as a cough, fever, or shortness of breath, please contact our office before your appointment." If you're already using pre-visit instructions, you can simply edit the existing instructions to include this type of information.

                         

                        4. Download and print informational posters

                        If you want to share information on the walls of your practice, you can just download and print these posters. They cover a variety of topics like preparation, hygiene, and symptoms.

                         

                        A Practice Testimonial

                        “I was super stressed about trying to get the right information into our patients’ hands quickly, so I was thrilled to find the Solutionreach COVID-19 templates. They looked amazing and were so easy to edit. Thank you! Thank you! Thank you!”   - Debbi Christiansen, Arches Foot and Ankle Clinic

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                        5. Get your questions answered in a webinar

                        If you want to know more about how to function during this crisis, consider watching a webinar. You can do so by clicking here.

                         

                        7. Download PDFs to print, mail, or email to patients

                        If you (or your patients) prefer a hard copy of information, we have downloadable PDFs for you to use as you need.

                        8. Leverage two-way text messaging

                        With two-way text messaging, you can respond to patients quickly, even when high call volumes would typically cause a long wait time. Office staff can handle multiple conversations at once while still focusing on in-office patients. Two-way text also allows patients to check-in remotely from their vehicles. Staff can text the patient when it's time for them to see their provider.

                        12 Must Have Features in Patient Relationship Management Software

                        There are lots of different option out there when it comes to choosing patient relationship management software for your healthcare practice. Use this simple checklist to help you pick the right PRM software for your practice.