Your practice comeback story starts today.

Solutionreach offers telehealth enablement, constant communication, and convenient patient access to providers. With patient relationship management, you'll not only survive COVID-19...but thrive going forward.

An eyecare practice in Pennsylvania said...

"Solutionreach has been an essential tool for us. We are in contact with our patients every day. You have made this crisis so much easier to deal with. So glad we opted for your services!"

We're delivering 10 million messages per day during the COVID-19 crisis.

That's 10 million essential patient-provider connections.

One of our Alabama customers told us...

"We love Solutionreach! So glad we were lucky enough to subscribe right before the coronavirus situation became an issue. It has allowed us to quickly and easily communicate with our patients."

Using Solutionreach Tools to Bounce Back From COVID-19

As COVID-19 challenges your practice and the rest of the world, communication has never been more important. With good communication, you can help patients stay prepared and connected at the time when they need it the most. There are a bunch of ways you can use Solutionreach tools to help you connect with patients—enabling telehealth visits, delivering important instructions and information, and giving them a convenient way to communicate with your practice. And one of the best parts about it? You can access all of these tools remotely...so even if you’re not at the office, Solutionreach is still working for you!

Use Solutionreach to support an end-to-end workflow so you can see patients and generate revenue. Whether you use SR Conversations for text check-ins, SR Telehealth for secure, video visits, or another third-party solution, Solutionreach supports the process from online scheduling to reminders with visit instructions to post-visit surveys. Deliver care to patients within the safety and comfort of their homes to maintain revenue without putting patients at risk.

Get important education and information to specific groups of patients. You can add patients to a group manually or based on criteria, then send them a brief email and/or text message. You can also create a group that includes all of your patients. This short knowledge base article walks you through the process of creating groups and sending group messages.

Amber Haney of Bowersox Vision Center in Kentucky shares how she has used Solutionreach templates to very quickly connect with patients and update them during the COVID-19 outbreak.

With two-way text messaging, you can respond to patients quickly, even when high call volumes would typically cause a long wait time. Office staff can handle multiple conversations at once while still focusing on in-office patients. Two-way text also allows patients to check-in remotely from their vehicles. Staff can text the patient when it's time for them to see their provider.

It's a perfect solution for getting in-depth information to patients, and Solutionreach has lots of ready-to-go templates to get you started. Read this article to learn how to quickly edit and send a newsletter. Then, choose a template, adjust as needed, and start educating your patients.

About Coronavirus (COVID-19)
Home Supply List
Prep/Prevention Tips
Wash Your Hands
Common Symptoms
High Risk Populations
Emergency Warning Signs
Managing Stress
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Office (Re-Opened)
Telehealth Available
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Pre-visit instructions can be used to send additional information to patients when appointment reminders are sent. You can create and then enable pre-visit instructions with messaging such as, "If you are experiencing coronavirus symptoms such as a cough, fever, or shortness of breath, please contact our office before your appointment." If you're already using pre-visit instructions, you can simply edit the existing instructions to include this type of information.

We created a video for that! Here are some ways Solutionreach customers are giving patients access to their practice, helpful information, and peace of mind during the COVID-19 crisis.

“I was super stressed about trying to get the right information into our patients’ hands quickly, so I was thrilled to find the Solutionreach COVID-19 templates. They looked amazing and were so easy to edit. Thank you! Thank you! Thank you!” - Debbi Christiansen, Arches Foot and Ankle Clinic

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