Your practice comeback story continues...

There is no "new normal." Whether you’re all-in on telemedicine, just focused on a touchless in-office experience, or offering hybrid care, Solutionreach’s patient relationship management tools help you not only survive COVID...but thrive going forward.

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No matter where you are in your comeback story, Solutionreach can help you engage and inform patients and improve their experience. And no matter what changes in the future, we will be there using our 20 years of patient engagement leadership to help you get through it.

Create a touchless, digital patient experience that supports any type of visit—in-person or at a distance—through a single platform. Communicate with patients through their preferred channel, protect patients and staff, and ensure everyone gets the care they with need with:

Personalized, timely reminder, recall, and educational messages that can boost confirmations by 156 percent.
Customizable digital intake forms that patients can complete from anywhere.
Electronic billing reminders and payment options that increase collections by as much as 23 percent.
Telehealth visits delivered through a secure mobile solution.

Premier Pain Associates is a state-of-the-art pain management clinic that provides specialized care to patients in the Tulsa, Oklahoma area. Working under strict government regulations to meet with patients every 28 days, they were left scrambling when their office was closed due to COVID-19.

We now know things can change on a dime. One day you’re open and the next day you may need to close or shift visits to telehealth. You have to be able to communicate with patients quickly and effectively. Solutionreach allows you to:

Communicate immediately with all patients or groups of patients about changes to the schedule or appointment type. During COVID-19, we’ve sent 10 million messages a week.
Be a trusted source of accurate information with a wide range of up-to-date COVID-related newsletters.
Support the use of telehealth with links and instructions in reminders. Almost ninety percent of patients are happy to use telehealth right now.

We created a video for that! Here are some ways Solutionreach customers are giving patients access to their practice, helpful information, and peace of mind during the COVID-19 crisis.

Today, creating the best experience means being aware of and responding to patient concerns about safety and access to care. You can use Solutionreach to offer the digital services you need in the patient journey to minimize the need to come into the office and make in-office visits safer. Use two-way text to stay in touch with patients and support new processes like "park & text". You have an opportunity to provide care faster, safer, and more cost effectively with telehealth. Just make sure you track how you are doing with automated surveys.

When you need to communicate with every patient quickly, Solutionreach newsletters are the answer. Find out how one practice stayed connected and informed patients with newsletters during COVID-19.