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Patient communication tools to thrive in the COVID world.

There is no "new normal." You need to meet patients where they are if you're going to thrive today. Solutionreach offers the patient relationship management tools you need to connect with patients from two-way text to digital intake to telehealth.

 

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Engage patients with preference-based communications.

Create a touchless, digital patient experience that supports patient preferences no matter what type of visit—in-person or at a distance—through a single platform. Communicate with patients through their preferred channel, protect patients and staff, and ensure everyone gets the care they with need with:

  • Personalized, timely reminder, recall, and educational messages that can boost confirmations by 156 percent.
  • Customizable digital intake forms that patients can complete from anywhere.
  • Electronic billing reminders and payment options that increase collections by as much as 23 percent.
  • Telehealth visits delivered through a secure mobile solution.

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Read how one digital-first practice is open and making sure patients show up.

When Justin Bazan, D.O. opened his practice, Park Slope Eye, in Brooklyn in 2008, he knew he wanted to use technology to be more efficient and keep costs down. He also knew he’d need technology to help him grow his business. Find how Solutionreach has helped him over the years, including reopening during COVID, keeping costs down, and helping to ensure patients show up.

Download the case study now

Keep patients informed and be prepared for the next COVID wave.

We now know things can change on a dime. One day you’re open and the next day you may need to close or shift visits to telehealth. You have to be able to communicate with patients quickly and effectively. Solutionreach allows you to:

  • Communicate immediately with all patients or groups of patients about changes to the schedule or appointment type. During COVID-19, we’ve sent 10 million messages a week.
  • Be a trusted source of accurate information with a wide range of up-to-date COVID-related newsletters.
  • Support the use of telehealth with links and instructions in reminders. Almost 90 percent of patients are happy to use telehealth right now.

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"How can Solutionreach help me during the COVID-19 outbreak?"

We created a video for that! Here are some ways Solutionreach customers are giving patients access to their practice, helpful information, and peace of mind during the COVID-19 crisis.

 

 

Create the best experience so you can grow no matter what comes.

Today, creating the best experience means being aware of and responding to patient concerns about safety and access to care. You can use Solutionreach to offer the digital services you need in the patient journey to minimize the need to come into the office and make in-office visits safer. Use two-way text to stay in touch with patients and support new processes like "park & text". You have an opportunity to provide care faster, safer, and more cost effectively with telehealth. Just make sure you track how you are doing with automated surveys.

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Solutionreach's COVID-19 Newsletters Saved the Day!

When you need to communicate with every patient quickly, Solutionreach newsletters are the answer. Find out how one practice stayed connected and informed patients with newsletters during COVID-19.

 

Leading healthcare organizations trust Solutionreach for patient communication.



Why should YOU?

At the forefront.
 
1st
We’re the leader in PRM innovation, not just the first to text in healthcare.
More patients than anyone.
 
more-than-icon
We deliver more patient communication than anyone—1 billion messages a year.
Proven, sustainable results.
 
proven results
Best-of-class customer success-focused onboarding and service, delivers proven results.
Data-driven best practices.
 
Data driven
We do the research and share the results to ensure the best experience for providers and patients.
The industry experts agree.
 
Top rated
Solutionreach is top-rated for overall performance by KLAS and other industry experts.
The industry’s best user
experience.
 
Patients love us
That’s our goal. Patients love it. Staff adores it. But we’re not yet satisfied. We’ll keep investing and innovating.

What our customers are saying.



Resources

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Online Scheduling Makes Wishes Come True

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Important Features for Your Medical Practice's Patient Relationship Management Software 

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