Patient communication tools to thrive in the COVID world.

There is no "new normal." You need to meet patients where they are if you're going to thrive today. Solutionreach offers the patient relationship management tools you need to connect with patients from two-way text to digital intake to telehealth.

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No matter where you are in your comeback story, Solutionreach can help you engage and inform patients and improve their experience. And no matter what changes in the future, we will be there using our 20 years of patient engagement leadership to help you get through it.

For tools to help, download our 2020 Practice Comeback Playbook.

Create a touchless, digital patient experience that supports patient preferences no matter what type of visit—in-person or at a distance—through a single platform. Communicate with patients through their preferred channel, protect patients and staff, and ensure everyone gets the care they with need with:

Personalized, timely reminder, recall, and educational messages that can boost confirmations by 156 percent.
Customizable digital intake forms that patients can complete from anywhere.
Electronic billing reminders and payment options that increase collections by as much as 23 percent.
Telehealth visits delivered through a secure mobile solution.

When Justin Bazan, D.O. opened his practice, Park Slope Eye, in Brooklyn in 2008, he knew he wanted to use technology to be more efficient and keep costs down. He also knew he’d need technology to help him grow his business. Find how Solutionreach has helped him over the years, including reopening during COVID, keeping costs down, and helping to ensure patients show up.

We now know things can change on a dime. One day you’re open and the next day you may need to close or shift visits to telehealth. You have to be able to communicate with patients quickly and effectively. Solutionreach allows you to:

Communicate immediately with all patients or groups of patients about changes to the schedule or appointment type. During COVID-19, we’ve sent 10 million messages a week.
Be a trusted source of accurate information with a wide range of up-to-date COVID-related newsletters.
Support the use of telehealth with links and instructions in reminders. Almost ninety percent of patients are happy to use telehealth right now.

We created a video for that! Here are some ways Solutionreach customers are giving patients access to their practice, helpful information, and peace of mind during the COVID-19 crisis.

Today, creating the best experience means being aware of and responding to patient concerns about safety and access to care. You can use Solutionreach to offer the digital services you need in the patient journey to minimize the need to come into the office and make in-office visits safer. Use two-way text to stay in touch with patients and support new processes like "park & text". You have an opportunity to provide care faster, safer, and more cost effectively with telehealth. Just make sure you track how you are doing with automated surveys.

When you need to communicate with every patient quickly, Solutionreach newsletters are the answer. Find out how one practice stayed connected and informed patients with newsletters during COVID-19.