"Solutionreach is a lifesaver when it comes to calling and confirming appointments. The primary reason we chose Solutionreach was to cut down the time spent on the phone, and we’ve reduced it by about 40 percent."
Office Manager - Henry H. Dorn M.D. Obstetrics Gynecology
"The number of recall appointments has increased with Solutionreach. People are scheduling appointments and coming back to our practice because they’ve received the notification.ew"
Office Manager - Henry H. Dorn M.D. Obstetrics Gynecology
"Thanks to Solutionreach, we’ve received a lot of good feedback from patients. We were getting good reviews before, but we’ve seen a definite increase in the number of positive reviews left for our practice."
Office Manager - Henry H. Dorn M.D. Obstetrics Gynecology
"I love that I can create groups based on scheduled appointments. The first time it snowed, I was able to create a group and quickly send a message to all the patients on the schedule that day. They got the message and were able to reschedule their appointments. It was fabulous!"
Provider - Durham Chiropractic
"One of the greatest things that’s happened for us in the last year is the increase in recall visits. We were able to see a $5.2 million return on investment just in the well-visits coming in."
Vice President of Patient Experience and Marketing - Allied Physicians Group
"With the recall feature, we’re able to send reminders when a patient is due for a well-visit. What would typically have taken an army of people to make all those phone calls, we can now do through the automation of Solutionreach."
Vice President of Patient Experience and Marketing - Allied Physicians Group
"I would recommend Solutionreach to anyone who is looking for a suite of solutions. It’s a great solution for a multitude of needs in healthcare."
Vice President of Patient Experience and Marketing - Allied Physicians Group
"It’s all about engaging with your patients, keeping them involved, and helping them manage their lives with healthcare. And Solutionreach does it all in such an easy manner. It has definitely enhanced our practice."
Administrator - Southwest Children’s Clinic
"The surveys are valuable because we know what kind of job we’re doing. Solutionreach makes it so easy that our patients are happy to give us the information."
Administrator - Southwest Children’s Clinic
"If you are looking for a way to engage with your patients, involve them in the process, and help them manage their lives, Solutionreach would be the answer to that."
Administrator - Southwest Children’s Clinic
"SR Smart Reviews has certainly enhanced our ability to collect reviews. Our response rate in asking patients for reviews was in the 10 percent or less range. Now I would say between 25 percent and 35 percent of patients will actually put a review in one or more places after we’ve asked them."
Plastic Surgeon - Dr. York Yates
"Solutionreach is like having an extra staff member behind the scenes that does all the menial tasks you don’t have time for. Our patients get phone calls, they get text messages, and these are all things our staff didn’t have to make time to do."
Patient Counselor - Precision Plastic Surgery
"Our no-show rate was significantly higher prior to implementing Solutionreach. We were seeing three to four no-shows every week. Now that number has dropped to only one or two a month!"
Patient Counselor - Precision Plastic Surgery
"We programmed the settings to send an email to all the Botox and filler patients we haven’t seen in the last four to five months, and they started calling immediately to schedule appointments. Our recare revenue has increased by about 50 percent since implementing Solutionreach!"
Patient Counselor - Precision Plastic Surgery
"Solutionreach has allowed us to communicate with our patients in a way that was unavailable before. Our no-shows have decreased and patients love text messages...they actually look at them."
Practice Manager - Focus Total Health by Little River Healthcare
"Just focusing on the recall feature alone, one well-visit that was scheduled due to Solutionreach covers the cost of the product. It saves staff time in addition to the revenue coming in from those visits. One of the greatest things that’s happened for us in the last year is the increase in recall visits. “We were able to see a $5.2 million return on investment just in the well-visits coming in."
Vice President of Patient Experience - Allied Physicians Group
"If a patient forgets their jacket, the staff can just send a text. “Or our billing department can send a text asking a patient to call a specific person to discuss their invoice. It’s easy, and we don’t have to pick up the phone and try to track down the patient."
Vice President of Patient Experience - Allied Physicians Group
"I would recommend Solutionreach to anyone who is looking for a suite of solutions. “It’s a great solution for a multitude of needs in healthcare."
Vice President of Patient Experience - Allied Physicians Group
"We’ve reduced our no-show rate by 60 percent, which is huge. The reminders give patients the opportunity to cancel if they need to, and we can fill the slot with another appointment."
Practice Administrator - Bedford Commons OB/GYN
"About 30 to 40 patients text us every day. They can send us their questions through a text, and as long as the answers don’t violate HIPAA regulations, or they have given us consent, we can text them anything they need to know."
Operations Manager - Pediatric Associates of Stockton
"Recalls go faster with Solutionreach. We can get in touch with more patients through the automated messages than when we had to write out a postcard. And since we aren’t mailing postcards we’re saving a whole lot! Between all the staff we had working on recalls, we’re saving at least 200 hours a month. And more patients are scheduling appointments. We’re seeing at least a 14 percent increase of patients scheduling their yearly exams thanks to Solutionreach."
Operations Manager - Pediatric Associates of Stockton
"Before we implemented Solutionreach, we had a program that would make phone call reminders to patients. Now Solutionreach is constantly sending out text, email, and phone call reminders to all of our patients, so we were able to cancel our previous service. A lot of our patients will confirm their appointment through the Solutionreach reminder. And they are cancelling less too. Every morning we review the calendar to check for cancellations, but there aren’t as many as there were before Solutionreach."
Operations Manager - Pediatric Associates of Stockton
"Reminder calls were something that we had to do when we didn’t have time to do everything we were already doing. “We spend no time on reminders now, so we’re getting more work done and focusing on things we need to take care of."
Operations Manager - The Pediatric and Allergy Group of Southern California
"We send a newsletter whenever we need to reach all our patients. If there is a recall or we have a new vaccine, we want to inform our patients. Newsletters are a great way to do it quickly and we like that. I’ve made the mistake of sending out a flu vaccine newsletter at about 4 pm on a weekday. The phone went off the hook as soon as we sent it with patients wanting to schedule an appointment. Now we send our newsletters out on Sundays so we have the whole next day to field phone calls."
Operations Manager - The Pediatric and Allergy Group of Southern California
"I see the tallies of how many people have gotten the recall email and made an appointment. It’s been a significant increase."
Operations Manager - The Pediatric and Allergy Group of Southern California
"Once COVID-19 has passed, we are planning to create a hybrid model of care. Our patients love the convenience of telehealth, but our doctor would also like to see them in person from time to time. We are looking at setting up a system where we see the patients in the office one out of three visits. That way we can take advantage of both worlds."
Office Coordinator - Premier Pain Associates
"I definitely see us sticking with it, even after the pandemic ends. The doctor likes it. I thought the staff members might be more hesitant about using it but it’s been very smooth. This is something we will be using for a long, long time."
Director of Marketing - Pierini Esthetic Surgery
"Solutionreach has been helpful in many ways to our business! SRConversations is one of our favorite Solutionreach 'products'. It's so easy to communicate with our patients now! Email Newsletters - these have been a fun way to increase patient intake. They're easy to create or you can choose a pre-made one!"
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"Solutionreach has been an intricate part of our business. We used to call each and every client to remind them of their appointments, but it became so labor intensive we had to find another way. With SR, 90% of our clients are reminded of their appointments by text or email. This has cut down tremendously on the man hours, freeing that time up for more productive things."
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"The reviews have been priceless. While we have a 98% success rate of clients either returning or referring us to their friends and family, we know we are not perfect so SR gives us the ability to reach out and correct any mishaps. Worth every penny!"
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"I really like the ability to text patients if we can't reach them by phone or don't have a valid address for them. I also like the fact that automatic reminders of appointments for patients! Our patients have been asking us for a while if we could send them reminders of their appointments, but we didn't have an easy way to do it. This feature is even more helpful now that we preschedule delivery appointments 2-4 weeks in advance. If a patient asks for a reminder, we just let them know that they will receive a text or voice call a few days before their appointment!"
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"We love the appointment reminder texts and emails and that you can customize how many reminders to send, and when. We love the two-way texting service (SR Conversations). This has helped us in so many ways, from getting pictures of updated insurance cards to rescheduling appointments (when we can't reach the patient by phone) to simply asking a patient to give us a call (due to a voice mailbox that is full, not set up, etc, or many people just don't answer their phone anymore!). Also love the recall messages, birthday messages, ability to send newsletters, etc."
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