Four questions you need to ask yourself:
Five things your practice needs for better patient responses:
Finally a consistent and effective way to track, measure and respond to the level of patient satisfaction in your practice. Here’s how they work:
Automated Post-Appointment or On-Demand
All surveys are sent via email to patients based on configurable message settings including; automatically after each appointment or manually when you choose to send them. These customizable surveys can be created from scratch using your own questions or you use our pre-made options.
Practices can easily create and send custom patient surveys to their entire patient base to gauge interest in new products and services, to obtain feedback regarding practice polices or procedures, and much more.
Real-time, dashboard survey results are available as soon as your patients start responding to your surveys. Trending reports enable you to track practice performance over time.
Survey Smart Alert
The Smart Alert feature enables practices to receive alert emails when a patient selects a particular answer. For instance, if a patient selects that they were not satisfied with their visit, the practice can receive an alert and then contact the patient to resolve any issues. Practices can specify which answers will trigger alerts and which staff members will be notified. Many times patients who've had a concern resolved are MORE loyal than those who've never had a concern. Start collecting valuable information today.