Four questions you need to ask yourself:

• Do you know how your patients feel about your staff and services?
• Do you know what’s important to your patients?
• Are you responding to negative experiences before patients are posting about it on google, twitter and facebook?
• Are you collecting patient testimonials for use on your website and in your social media outreach?

Five things your practice needs for better patient responses:

• Post-appointment patient surveys – preloaded templates are ready to send now
• Customizable patient surveys – ask your patients for the feedback that’s important to you.
• Alerts – Got a bad rating? Get an email or text alert immediately
• Automated – Every patient with an email automatically receives a patient survey
• Testimonials – use the patient surveys to gather testimonials

Sample Question:

Finally a consistent and effective way to track, measure and respond to the level of patient satisfaction in your practice. Here’s how they work:

Automated Post-Appointment or On-Demand

All surveys are sent via email to patients based on configurable message settings including; automatically after each appointment or manually when you choose to send them. These customizable surveys can be created from scratch using your own questions or you use our pre-made options.

Practices can easily create and send custom patient surveys to their entire patient base to gauge interest in new products and services, to obtain feedback regarding practice polices or procedures, and much more.

Features

• Customizable questions & graphics
• Configurable answer options
• Drag & drop question ordering
• Trend reporting
• Smart alerts
• Post-appointment surveys or on-demand options

Benefits

• Keep patients happy
• Monitor patient feedback
• Evolve in-office processes to meet patient needs
• Gather patient testimonials
• Make decisions based on real data

Reports

Real-time, dashboard survey results are available as soon as your patients start responding to your surveys. Trending reports enable you to track practice performance over time.

Survey Smart Alert

The Smart Alert feature enables practices to receive alert emails when a patient selects a particular answer. For instance, if a patient selects that they were not satisfied with their visit, the practice can receive an alert and then contact the patient to resolve any issues. Practices can specify which answers will trigger alerts and which staff members will be notified. Many times patients who've had a concern resolved are MORE loyal than those who've never had a concern. Start collecting valuable information today.