LEHI, Utah, July 7, 2025 — Solutionreach, a trailblazer in healthcare SaaS and digital patient communications, is celebrating its 25th anniversary—a milestone that underscores the company’s sustained leadership, impact, and innovation in transforming patient engagement.
Since its founding in 2000, Solutionreach has been on the cutting edge of healthcare technology, introducing industry-first solutions such as text-based patient messaging—now a cornerstone of patient-provider communication. Over the past quarter-century, the company has facilitated more than 15 billion messages, enabling healthcare providers across the country to communicate more efficiently and personally with their patients.
As Solutionreach reflects on 25 years of achievements, it’s also laying the groundwork for its future. The company remains committed to shaping the future of patient engagement by integrating more advanced AI solutions and forming strategic partnerships to tackle the evolving challenges of healthcare communication at scale.
“Over the past 25 years, we have always made improving the quality of patient care our top priority,” said Ken Ernsting, CEO of Solutionreach. “This commitment to setting industry trends rather than following them is what defines our mission for the next 25 years.”
Empowering Practices with Seamless Communication Tools
Solutionreach’s platform serves a wide spectrum of healthcare practices, including dental, optometry, dermatology, and other specialties, as well as large enterprise groups. Its all-in-one patient engagement solution helps practices streamline tasks such as scheduling, recall management, and two-way communication, while improving both patient satisfaction and operational efficiency.
With powerful multi-location management capabilities, the Solutionreach enterprise patient engagement software gives enterprise-level organizations centralized control over messaging, recall strategies, patient preferences, and compliance—without sacrificing local customization. This level of flexibility has made Solutionreach the long-term partner of choice for some of the nation’s largest Dental Support Organizations (DSOs).
Driving Innovation Through Automation and AI
Designed with automation at its core, the Solutionreach platform simplifies everything from appointment reminders to payment processing and insurance verification. These tools not only reduce administrative burden but also elevate the patient experience, increasing both retention and revenue for practices.
In recent years, the company has doubled down on revenue cycle messaging (RCM) tools and AI-powered solutions. Its instant insurance eligiblity verification feature allows dental offices to request and confirm coverage in seconds. Meanwhile, its secure document delivery system lets providers send sensitive documents – like treatment plans and prescriptions – safely for digital signatures.
The introduction of an AI-based reputation management tool is yet another leap forward. This tool makes it easier for practices to manage and enhance their online presence, streamlining the collection of patient reviews to drive credibility and growth.
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