A great practice reputation is the key to a thriving cosmetic surgery practice. Gotta have that, right? But it’s hard to find the time to connect with patients while running a business. Even the happiest patients sometimes don’t remember when their next appointment is, and no-shows can happen if they don’t receive a reminder.
Solutionreach developed a plastic surgery patient relationship management (that’s the “PRM”) platform that’s built with the elective cosmetic and plastic surgery practice in mind. Features like automated appointment reminders, scheduling software, recalls, and patient satisfaction surveys help you stay on top of patient communication, satisfaction, and retention. We’ll also support your marketing efforts through promotional emails and online reputation management tools.
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Here’s a little taste of what we’re bringing to the table:
No one on your staff wants to crank out a bunch of phone calls to patients. That’s so tedious. And with over 17 million cosmetic procedures done each year, time spent on phone calls is incredibly inefficient.
But automating the process shouldn't sacrifice the personal touch that is so important for patient satisfaction. For us, patient reminders have three parts:
It is so much easier to keep the patients you have and get them in for needed recall than to try to get new patients. Flexible, customizable, automated recall from Solutionreach makes it happen. Keep your practice’s schedule full and get patients back in for routine treatments and needed treatment follow up appointments. No wonder practices using Solutionreach increase recall revenue by about $100,000 a year per provider.
Patient relationships extend far beyond the four walls of your cosmetic practice, so it’s important to maintain consistent communication with your plastic surgery patients. Solutionreach’s automated cosmetic practice eNewsletters are a great way to keep the connection between appointments.
Jaylene Welch with Precision Plastic Surgery shares how Solutionreach has automated reminder messages and decreased no-show appointments. Solutionreach has also helped increase their online presence with reviews.
How many times have you not received payment? Or spent months trying to collect by sending paper statements? Too many. With SR Pay, balance notices can be sent directly to a patient’s phone as soon as you know the patient due amount. The text message includes a direct link for patients to access a secure payment screen and complete the transaction in a matter of minutes on their smartphone using a debit, credit, HSA, or FSA card. Text. Click. Paid. It’s that easy.
It’s efficiency on steroids. Jive and SR Spotlight equals a whole new phone experience for staff and patients.
Healthcare staff and patients spend way too much time on the phone. It’s time to fix that. Empower your organization to improve communication, efficiency, and patient experience with Jive and SR Spotlight.
SR Conversations is more than two-way text messaging. So much more. Finally, you can categorize incoming texts and know which ones need your immediate attention—whether you're at the office or the beach. With its easy-to-use HIPAA consent tool, conversations can be both in-depth and compliant. Patients don't have to download an app or register for a portal. The whole thing is just ridiculously easy.
It takes an average of eight minutes to schedule an appointment on the phone. It just isn’t practical. SR Schedule provides 24/7 online scheduling that integrates with your schedule and can be completely customized. When patients schedule, it can tell if they're new or existing patients and adjust the information needed. A link can be placed on your website, online listings, social media pages, and in emails and text messages. Put it anywhere, and make scheduling better for patients and staff.
With SR Spotlight, you can not only see who’s calling but all the information that you might need for that call too. Overdue balance. Due for a recall. It’s their birthday. Check, check, check. You can see it all and address it in one easy call. Talk about efficiency!
Paper is expensive, inefficient, and error prone. And, patients don’t like it. SR Intake offers customizable, digital patient registration that is easy and convenient. Manage and customize forms. Let patients complete the check-in process at their convenience. Upload the data. It's a better take on intake for you and your patients.
Americans spent more on plastic surgery last year ($16 billion!) than any other year in history. Unfortunately, with the increased demand comes increased competition as well. With so many cosmetic surgery practices around, how do you make sure patients return to yours? It’s important to get your plastic surgery patients’ honest opinions about their experience in your office. The best way to do that is to ask them. Using the survey tools through Solutionreach, you can find out what patients really think about your practice.
An incredible nine out of 10 people read online reviews before selecting a plastic surgeon. So it’s important that your whole cosmetic office plays a part in building patient relationships to ensure the reviews left about your practice reflect how great you are.
Learn more about how SR Smart Reviews can help you manage your online reviews.
It’s true more patients use reviews than ever before when looking for a provider, but they also use referrals from family and friends. Solutionreach makes it easy for patients to give you referrals with a Refer-a-Friend button that can placed on all communications. This is one you can set and forget then watch the referrals roll in.
*Current customers not eligible