Every dermatologist wants an efficient, bustling, successful practice. Easier said than done! It's hard to find the time to connect with patients while running a business. Even the happiest patients sometimes don’t remember when their next appointment is, and no-shows can happen if they don’t get a reminder.
That's why we're here. Solutionreach developed a patient relationship management (that’s the “PRM”) platform that’s built specifically with the dermatology practice in mind. Features like automated appointment reminders, skin care scheduling software, recalls, and patient satisfaction surveys help you stay on top of patient communication, satisfaction, and retention. We’ll also support your marketing efforts with promotional emails and online reputation management tools.
Here’s a little taste of what we’re bringing to the table:
Who wants to spend most of their day calling patients? That’s way too tedious. Using automation to do the work for you is much more efficient. But when automating the process, you need to be careful to not sacrifice the power of the reminders. So Solutionreach is careful to send:
It is so much easier to keep the patients you have and get them in for needed recall than to try to get new patients. Flexible, customizable, automated recall from Solutionreach makes it happen. Keep your practice’s schedule full and get patients back in for routine skin checks and follow ups. No wonder practices using Solutionreach increase recall revenue by about $100,000 a year per provider.
You can't just connect with a patient during their appointment. Educating your dermatology patients all year long is critical to patient retention. What do they want to hear? Is it skin care tips? Additional information about a particular procedure? Solutionreach’s automated skin care eNewsletters are a great way to keep the fires buring between appointments and help patients become more involved in their own healthcare. Solutionreach offers a variety of professionally designed, customizable templates so you can write your own content or choose from a library of pre-written articles on a variety of relevant topics.
- Joy Trotter, Manager, Aspen Dermatology
How many times have you not received payment? Or spent months trying to collect by sending paper statements? Too many. With SR Pay, balance notices can be sent directly to a patient’s phone as soon as you know the patient due amount. The text message includes a direct link for patients to access a secure payment screen and complete the transaction in a matter of minutes on their smartphone using a debit, credit, HSA, or FSA card. Text. Click. Paid. It’s that easy.
It’s efficiency on steroids. Jive and SR Spotlight equals a whole new phone experience for staff and patients.
Healthcare staff and patients spend way too much time on the phone. It’s time to fix that. Empower your organization to improve communication, efficiency, and patient experience with Jive and SR Spotlight.
SR Conversations is more than two-way text messaging. So much more. Finally, you can categorize incoming texts and know which ones need your immediate attention—whether you're at the office or the beach. With its easy-to-use HIPAA consent tool, conversations can be both in-depth and compliant. Patients don't have to download an app or register for a portal. The whole thing is just ridiculously easy.
It takes an average of eight minutes to schedule an appointment on the phone. It just isn’t practical. SR Schedule provides 24/7 online scheduling that integrates with your schedule and can be completely customized. When patients schedule, it can tell if they're new or existing patients and adjust the information needed. A link can be placed on your website, online listings, social media pages, and in emails and text messages. Put it anywhere, and make scheduling better for patients and staff.
With SR Spotlight, you can not only see who’s calling but all the information that you might need for that call too. Overdue balance. Due for a recall. It’s their birthday. Check, check, check. You can see it all and address it in one easy call. Talk about efficiency!
Paper is expensive, inefficient, and error prone. And, patients don’t like it. SR Intake offers customizable, digital patient registration that is easy and convenient. Manage and customize forms. Let patients complete the check-in process at their convenience. Upload the data. It's a better take on intake for you and your patients.
Happy skin care patients always seem to find a way back to your practice. We want to help you find ways to make ALL of your patients happy. Get the feedback you need to take action and make real, measurable improvements in your practice. Solutionreach's dermatology satisfaction surveys are unique and designed with your practice in mind.
The first place skin care patients research new dermatologists is online. So it’s crazy important that your whole dermatology office plays a part in ensuring that the reviews left about your practice reflect how great you are. SR Smart Reviews helps you manage your online reviews in three ways:
The Solutionreach platform makes marketing to your dermatology patients easy. You can introduce new procedures to your current patients, use patient mapping tools to find new patients and much, much more. Learn how Solutionreach marketing tools will grow your practice.