Looking for an answering service that provides better quality of care and service for your patients, ease of use for you and your staff, and a reduced and consistent monthly bill? If so, MedXCom is the answer.
MedXCom is a cost-saving, dependable and incredibly easy-to-use HIPAA-compliant automated answering service, used by thousands of healthcare providers across the country. The cloud-based platform helps you provide higher quality of care and service for your patients at a better value than your current service.
Here’s How It Works
Simply forward your practice line to your own local MedXCom number and your callers will hear your fully customizable phone tree. The system offers an optional General Mailbox for routine calls, like appointment requests and billing questions, and routes them to a voice mailbox for you or your staff to review.
For urgent calls, MedXCom first confirms the patient’s callback number and has them state their name and briefly describe their reason for the call. The on-call provider is then contacted in one of three ways, depending on their self-managed call rules:
Phone Call: while the patient waits on hold, the provider hears their recorded message before accepting or declining the call
Text Notification: a text is sent to the provider alerting them of an urgent message, which they can retrieve in the app via recorded message or voice-to-text transcription
Live Operator: a US-based live agent will triage the call based on the provider’s instructions
All calls made in to and out of the MedXCom platform can be recorded and archived for 23 years and are accessible at any time.
Available for iOS and Android, the free MedXCom app offers features that include:
Caller ID protection when making call backs
Transferring call coverage to a colleague
Changing contact rules on-the-fly
Access to provider messages and recorded conversations
MedXCom offers a 30-day complimentary trial and a month-to-month subscription (no contract). To learn more, or to start your trial, reach out today!
Service / Product
Medical, Dental, and Vision
Request more information
Want to learn more about our partnership with MedXCom? Fill out the form and we will get back to you promptly.
All you need is 15 minutes.
Schedule a demo and learn how Conversations can help transform your business!