What are they really thinking?

Patient surveys help your practice get a grip on the patient experience.

Surveys

The only way to keep growing your practice is to make sure your patients are satisfied with the care you give them. Surveys are a great way to find out what your patients think about your practice and the areas where you can improve.

Solutionreach surveys use three features to give you the best information:

  1. Customizable – You aren’t stuck with a list of pre-determined questions, so you can ask your patients what you really want to know. Solutionreach makes it easy to target different groups of patients to give you a better understanding of different areas of your practice.
  2. Automated – With Solutionreach, you don’t have to spend huge amounts of time to send out individual surveys to each patient. They can be sent automatically, and the results will be collected in the platform. That saves your staff valuable time while still gaining insight from surveys.
  3. Targeted – Patients have varying needs, so surveys shouldn’t come in a one-size-fits-all package  Sending targeted surveys to each patient will help you get an overall view of your practice, the areas you are excelling in and the areas that can be improved.

Net Promoter Scores

What is a Net Promoter Score? Great question. It’s a number that illustrates the likelihood that a patient will recommend your practice. Think of it as a single-metric way to check the pulse of patient satisfaction. Solutionreach collects NPS data from your survey results and keeps you aware of your score in the dashboard.

Get a grip on patient satisfaction.

Here are some helpful ideas.