This HISTalk Practice article, attributed to Jim Higgins, discusses the positive results practices have seen by implementing patient relationship management technology for the needs of the millennials when it comes to scheduling appointments and appointment reminders. This article is important to Solutionreach as it highlights how practices are able to use their technology to help engage with all generations of patients in order to create better patient access, increase their reputation, and ultimately improve their bottom line. Read the full article here.
New Article Showcas"s Medical Office Survey Results on Healthcare IT Today
In a new article on Healthcare IT Today, Jim HIggins looks at the results of the recent State of PRM report. Over 700 healthcare providers and staff were surveyed to gather data about who is using patient relationship management software, and what the impact has been. "One of the big questions when ...
Read 5 Services that Make or Break Patient Satisfaction on HIT Outcomes
In a new article on Health IT Outcomes, Jim Higgins, founder and CEO at Solutionreach, looks at the growing role of customer service in healthcare. "Today’s patient interactions are best viewed through the same lens of customer service as other industries," explains Higgins in the article. ...