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Customizing Patient Surveys to Show You Care

Posted on Jun 14, 2016 by Solutionreach




    The Solutionreach platform comes with a post-appointment survey to help you get feedback from your patients, but did you know you can customize that survey? A majority of practices continue to use the default template, but taking the time to ask questions that are pertinent to your practice’s goals and your patients desires shows your patients how much you really want to receive their feedback and how much you plan on working to implementing their suggestions. Now, you can even add a Net Promoter Score® question for your practice!

    The steps for customizing your patient surveys are simple and as follows:

      1. Go to the Surveys section of the platform by clicking the Surveys link, found under the Message Center heading on the left-hand navigation menu.

      1. Click the Post-Appointment Survey link at the top of the page to be taken to the tab where all the post-appointment survey settings can be modified according to your preferences.

      1. Click the blue + New Draft button on the right-hand side to start working on a new survey.


      1. Take the necessary time to customize the survey in full, including the individual questions, the invitation email which is sent to patients inviting them to take the survey, and the introduction which appears over the survey.

      1. When your survey is complete, title it at the top and click the blue Save & Exit button found at either the top-right or bottom-right of the page.

    1. Drop down the Actions menu to the right of the survey, select the Replace Current option, then put your new survey into play.

    That’s it! Your new survey will automatically be sent to your patients in place of the old one, letting them know how much you care about their experience and giving them an opportunity to give you some great feedback.

    Solutionreach makes it easy to provide your patients with the most accurate and timely information. With our platform, you can make sure your practice stays on the cutting edge of communication. If you aren’t currently a Solutionreach customer, visit our website for a free demonstration: www.solutionreach.com.


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