Eye Care Practice Improves Patient Payment Collections with Text-to-Pay | Resolution Eye Care  

How a Nashville optometry practice reduced billing follow-up, improved cash flow, and collected payments faster with text-to-pay

Executive Summary

Collecting patient payments after visits is often slow, manual, and difficult to manage, especially for eye care practices with contact lens workflows that extend beyond the initial appointment.

Resolution Eye Care, a growing optometry practice in Nashville, needed a simpler way to collect payments without adding work for staff.

By using text-to-pay for eye care practices, they made it easy for patients to pay from their phones. The result is faster collections, fewer follow-ups, and a smoother patient experience.

Organization Snapshot

Practice: Resolution Eye Care
Location: Nashville, Tennessee
Owner: Dr. Brian Rogers
Practice Management System: CrystalPM
Solution: Patient payment software with text-to-pay (Solutionreach SR Pay)

Results at a Glance

• 83.3% of payment requests paid
• 85% of payments completed within 24 hours
• 94.8% collected within 7 days

This reflects faster patient payment collections without manual billing follow-up.

The Challenge: Slow, Manual Patient Payment Collection

Like many eye care practices, Resolution Eye Care relied on a mix of tools and manual outreach to collect patient balances.

This created challenges such as:

• Delayed patient payments
• Time-consuming billing follow-up
• Manual tracking of outstanding balances
• Increased administrative workload

For a small, growing practice, these inefficiencies made it harder to maintain consistent cash flow and focus on patient care.

The Solution: Text-to-Pay for Faster, Easier Collections

Resolution Eye Care introduced text-to-pay to streamline patient billing.

Instead of calling patients or requiring in-office payments, the team sends secure payment links via text after services or contact lens orders are finalized.

Patients can:

• Receive a payment link via text
• Pay securely from their phone in seconds
• Complete payments on their own time

Because texting was already their primary communication channel, adoption was immediate.

“We prefer to text our patients because it lets them respond on their own time,” said optician Mariel Cruz.

Key Outcomes

• Faster Patient Payments: Most payments are completed within 24 hours, which significantly shortens traditional billing cycles.
• Reduced Billing Workload: Automated reminders and real-time notifications remove the need for manual follow-up.
• Improved Patient Experience: Patients can pay quickly and conveniently without returning to the office or navigating portals.
• Streamlined Communication in One Platform: In addition to payments, the practice uses Solutionreach for appointment reminders, recall, and patient messaging. This keeps workflows simple and consistent.

Why Text-to-Pay Matters for Eye Care Practices

Many optometry practices struggle with delayed payments, especially for services like contact lenses that require follow-up after the visit.

This case shows how patient payment software for healthcare practices can align with patient behavior and make collections faster and easier to manage.

Solutionreach helps eye care practices:

• Improve patient payment collections
• Reduce billing-related phone calls
• Increase cash flow visibility
• Simplify front-office workflows
• Deliver a more convenient patient experience

Improve Patient Payment Collections with Text-to-Pay

If your team is still relying on manual billing workflows or waiting weeks to collect payments, there is a simpler way.

👉 Request a demo to see how Solutionreach helps eye care practices collect payments faster with text-to-pay.