Helping patients feel valued, or respected as an individual, is incredibly important to the creation of a successful practice. Unfortunately, there are some ways we may inadvertently leave a patient feeling dismissed or ignored. Studies show that up to 29 percent (that's nearly 1 in 3!) of patients leave their healthcare practice feeling disrespected. In this quick video, I discuss some of the things we need to avoid in order to create a happy, patient-friendly practice.
Here is the link to the piece mentioned in the video, "7 Research-Backed Steps to a Patient-Friendly Practice."