Patient satisfaction and practice reputation mean everything to a dental practice. But it’s hard to focus on those priorities when your days are full. Calling patients to remind them of appointments, scheduling new visits, handling cancellations, and working the front desk leaves little time to have a meaningful conversation with a patient.
We get it. And that’s why we’ve created the leading dental practice and patient relationship management platform with marketing automation designed specifically for dental practices. Find out how your peers (and competitors) have reclaimed their days to spend time where it matters most—on building great patient connections.
We like to think of this as the Holy Trinity of “Right." Because it’s more fun. By sending automated dental appointment reminder, recall, and other messages through Solutionreach, providers can send:
It is so much easier to keep the patients a practice has and get them in for needed recall than to try to get new patients. Flexible, customizable, automated recall from Solutionreach makes it happen. Keep your practice’s schedule full and get patients back in for regular hygiene and needed treatment follow up appointments. No wonder practices using Solutionreach increase recall revenue by about $100,000 a year per provider.
Give patients the between-visit attention they need. Patient education keeps patients informed on how to stay on top of their dental care and often means more appointment volume for your practice. Intelligent outreach via dental eNewsletters gives you the ability to segment patients and send multi-touch drip campaigns with custom or pre-written articles.
How many times have you not received payment? Or spent months trying to collect by sending paper statements? Too many. With SR Pay, balance notices can be sent directly to a patient’s phone as soon as you know the patient due amount. The text message includes a direct link for patients to access a secure payment screen and complete the transaction in a matter of minutes on their smartphone using a debit, credit, HSA, or FSA card. Text. Click. Paid. It’s that easy.
It’s efficiency on steroids. Jive and SR Spotlight equals a whole new phone experience for staff and patients.
Healthcare staff and patients spend way too much time on the phone. It’s time to fix that. Empower your organization to improve communication, efficiency, and patient experience with Jive and SR Spotlight.
SR Conversations is more than two-way text messaging. So much more. Finally, you can categorize incoming texts and know which ones need your immediate attention—whether you're at the office or the beach. With its easy-to-use HIPAA consent tool, conversations can be both in-depth and compliant. Patients don't have to download an app or register for a portal. The whole thing is just ridiculously easy.
It takes an average of eight minutes to schedule an appointment on the phone. It just isn’t practical. SR Schedule provides 24/7 online scheduling that integrates with your schedule and can be completely customized. When patients schedule, it can tell if they're new or existing patients and adjust the information needed. A link can be placed on your website, online listings, social media pages, and in emails and text messages. Put it anywhere, and make scheduling better for patients and staff.
With SR Spotlight, you can not only see who’s calling but all the information that you might need for that call too. Overdue balance. Due for a recall. It’s their birthday. Check, check, check. You can see it all and address it in one easy call. Talk about efficiency!
Paper is expensive, inefficient, and error prone. And, patients don’t like it. SR Intake offers customizable, digital patient registration that is easy and convenient. Manage and customize forms. Let patients complete the check-in process at their convenience. Upload the data. It's a better take on intake for you and your patients.
Use surveys to learn where you’re exceeding patient expectations and where you need some work. You’ll get the feedback you need to take action. It’s the only way to get the essential feedback that leads to real change. Solutionreach does it better than anyone.
Almost 80 percent of patients do their research online before choosing a dental provider. So it’s important that your practice has reviews on all the major sites to increase your searchability.
Here’s how Solutionreach helps your online presence:
Patient acquisition is the lifeblood of any dental practice. More marketing tools. More targeted content. That’s what you need to attract and win new patients. But what about keeping those patients? Forty-four percent of dental practices have not yet implemented tools to help with patient retention. Let’s fix that! Solutionreach dental marketing solutions include: