"Solutionreach helped us impress our patients with birthday greetings and appointment reminders!"
Office Manager - Bond Family Eye Care
"Since using Solutionreach, our practice has reduced no-show appointments by over 80 percent! This helps us keep our schedule full and spend less time on the phone rescheduling missed appointments."
Treatment Coordinator - Robinson Orthodontics
"We have only been using Solutionreach for a short time, but it has already had a huge impact on our patient retention. Patients we haven’t seen in over two years are scheduling appointments. In one month we saw a 20 percent increase in recare appointments!"
Patient Care Coordinator - St. Croix Vision Center
" Before Solutionreach, we spent hours every week calling patients to remind them of appointments and sending recare postcards. These two tasks alone took one part-time staff member away from other front desk responsibilities. Since we began using Solutionreach, we have so much more time to spend with our patients and focus on their needs. As long as we are inputting the patient’s contact information and recall dates, Solutionreach does the rest for us. Screen reader support enabled. "
Patient Care Coordinator - Latham Family Vision
"Solutionreach frees up my time because I don’t have to call each patient to confirm a visit. It’s also great when patients forget to schedule an appointment. They get the text or email reminder and they call us, instead of us calling them! Our patients love it!"
Front Desk - Kissimmee Children's Dentistry
"We've grown simply by allowing Solutionreach to do the confirming and allowing us to spend more quality time with our patients and less time on the phones."
Patient Care Coordinator - Latham Family Vision
"With 20 to 30 patients each day, the appointment reminders and confirmations are a big time-saver. But it does more than that by reminding patients they are overdue or in need of a recare visit. Those types of little things help our practice."
Front Desk - Kissimmee Children’s Dentistry
"We customize the reminders to go out as often as each patient would like. They are reminded when they want to be reminded, and they have enough time to make any changes or reschedule the appointment. But for the most part, patients tend to show up more often now that they are receiving consistent reminders."
Service Coordinator - Northside Dental
"We make sure to contact our patients several times to ensure they don’t forget about their appointments. Typically, we reach out a week before the appointment, then a day before, and finally on the day of the actual appointment. If a practice is thinking about Solutionreach and they use nothing but the patient recall and confirmation tools, those alone would be worth every penny."
Optometrist - Today’s Vision Sugarland
"Our no-show rate was significantly higher prior to implementing Solutionreach. We were seeing three to four no-shows every week. Now that number has dropped to only one or two a month!"
Patient Counselor - Precision Plastic Surgery
"We programmed the settings to send an email to all the Botox and filler patients we haven’t seen in the last four to five months, and they started calling immediately to schedule appointments. Our recare revenue has increased by about 50 percent since implementing Solutionreach!"
Patient Counselor - Precision Plastic Surgery
"Solutionreach has been amazing at reaching our patients for appointment confirmations as well as helping them get in touch with us if they need to reschedule. They can shoot us a quick text or email to let us know they aren’t going to make their appointment instead of just not showing up."
Office Manager - 20/20 Eye Center
"In the first few weeks, we had 40 patients scheduled who were overdue on their recare and not scheduled prior to us using Solutionreach. I was amazed because if we hadn’t had Solutionreach, we would have been short that amount of revenue and production."
CEO - Advanced Dental
"We have reduced the amount of no-shows so much the doctors are really surprised when a patient doesn’t keep an appointment. It’s nice to be able to look back at Solutionreach and see if a patient received the reminders, and if they confirmed the appointment."
Director of Marketing - Virginia Eye Institute
"Our phone was blowing up after we started using Solutionreach. We have seen a surge in patient appointments and finally have a full schedule."
CPO - Clemmons Family Eye Care
"Because of Solutionreach, our no-show rate dropped by 30 to 40 percent."
Treatment Coordinator - Citrus Heights Dental
"Since we started Solutionreach, we have seen an average of seven to eight more exams per day! This has increased our revenue tremendously!"
Optician/Lab Manager - Harrison Eye Clinic, P.C.
"With Solutionreach appointment reminders, our no-show rate decreased by 40 percent and recall messages increased our scheduled exams by 30 percent."
Practice Administrator - ProView Eye Care
"Our no-show rate has dropped by 75 percent since using Solutionreach."
Patient Care Coordinator - Latham Family Vision
"With Solutionreach, we have seen 40 percent more patients confirm their appointments."
Front Desk - Celebrity Smiles
"Since using Solutionreach, our no-shows have decreased by 80 percent."
Office Manager - Dr.Richard Bialick DDS PhD
"Because of Solutionreach, our no-show rate decreased by 50 percent."
Business Assistant - Dresser Family Dentistry
"With Solutionreach recall messages, we have reactivated about 20 patients per month!"
Office Administrator - Dr. Steve Madison & Associates
"We’ve reduced our no-show rate by 60 percent, which is huge. The reminders give patients the opportunity to cancel if they need to, and we can fill the slot with another appointment."
Practice Administrator - Bedford Commons OB/GYN
"My staff was setting aside about 30 minutes every day. One person was designated the role to call, confirm, and schedule appointments. We have basically eliminated that now because Solutionreach does it for us. Overall, our no-show rate has decreased by about 50 percent with Solutionreach."
OD - Camarillo All EyeCare
"The biggest change for us is appointment reminders and confirmations. Since we don’t have to call patients anymore, it saves us a ton of time. The text format for reminders is so much easier. Instead of being on the phone constantly, we are able to do other tasks around the office and Solutionreach gathers the confirmations for us. More patients are confirming their appointments now and we’re saving a ton of time."
Treatment Coordinator - Citrus Heights Dental
"Our patients love the automated reminders. When we make an appointment, we’ll ask if they want a card also. Most of them say they just want a text reminder so they can put it into their calendar on their phone. It’s great!"
Treatment Coordinator - Citrus Heights Dental
"The two-hour reminder especially has helped cut down our no-shows. We get maybe a couple of no-shows a week, if that. Usually, the patient will get the reminder and call me if they can’t make it. That has helped significantly. We are able to reschedule almost every patient who cancels. And with the notice, we are able to fill about 80 percent of the last minute appointment openings."
Office Manager - Eagle Gate Dental
"Some patients will call us when they receive the reminder two hours before their appointment to let us know they can’t make it. But with two hours notice, I can usually fill the appointment. We probably fill about four last-minute appointments each month, which is anywhere from $200 to $500 in revenue. And without Solutionreach, our patients wouldn’t have thought to call us, so we wouldn’t have known to rebook it!"
CPOA - EnVision Family Eyecare
"Before we implemented Solutionreach, we had a program that would make phone call reminders to patients. Now Solutionreach is constantly sending out text, email, and phone call reminders to all of our patients, so we were able to cancel our previous service. A lot of our patients will confirm their appointment through the Solutionreach reminder. And they are cancelling less too. Every morning we review the calendar to check for cancellations, but there aren’t as many as there were before Solutionreach."
Operations Manager - Pediatric Associates of Stockton
"Our no-shows are down considerably. We would have anywhere from 10 to 14 missed appointments a week. Now we only see five or six."
Clinic Administrator - Salt Lake Retina
"Reminder calls were something that we had to do when we didn’t have time to do everything we were already doing. “We spend no time on reminders now, so we’re getting more work done and focusing on things we need to take care of."
Operations Manager - The Pediatric and Allergy Group of Southern California
"We were reaching a point in growth where it was taking a lot of time to do the reminders. It was either allocate overtime or find another solution. With Solutionreach, we are able to send communication in Spanish and cut down the time spent on the phone."
Practice Manager - Galen Healthcare & Aesthetics
"There was a lot of staff time that was being taken up when it could be used for something else. Phone calls took up a big chunk of the afternoon. And of course a lot of people don’t answer their phone. We would get an answering machine or no answer, and it would take days of calling them back. It was a waste of staff time."
Office Manager - College Avenue Vision Clinic
"Solutionreach not only freed up our staff to do more hands-on with our patients, it helped us reach our patients. I didn’t realize the capability we were going to have. But all of the notifications our patients receive personalize our office, so they feel connected with us."
Office Manager - College Avenue Vision Clinic
"I think we’ve hit the sweet spot. Our patients love the text reminders and they always ask if we’re going to text them. We can tell them, ‘Absolutely!’ because we know Solutionreach will do it for us."
Office Manager - Accord Dental
"Not only were we able to save a ton of money for the practice, we really cut down on staff time too. Solutionreach easily saves us two hours a day, and we’re saving thousands of dollars by not sending out those reminder cards. It’s astronomical!"
Office Manager - Accord Dental
"I can tell when the recall messages are sent because we get several phone calls that day. We easily get 50 percent more responses from patients than when we would call them."
Office Manager - Accord Dental
"Solutionreach has been an intricate part of our business. We used to call each and every client to remind them of their appointments, but it became so labor intensive we had to find another way. With SR, 90% of our clients are reminded of their appointments by text or email. This has cut down tremendously on the man hours, freeing that time up for more productive things."
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"I really like the ability to text patients if we can't reach them by phone or don't have a valid address for them. I also like the fact that automatic reminders of appointments for patients! Our patients have been asking us for a while if we could send them reminders of their appointments, but we didn't have an easy way to do it. This feature is even more helpful now that we preschedule delivery appointments 2-4 weeks in advance. If a patient asks for a reminder, we just let them know that they will receive a text or voice call a few days before their appointment!"
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"We have been customers for many years and are thrilled with Solutionreach. Solutionreach makes it incredibly simple to recall patients and remind them of upcoming appointments through landline, mobile, text, or email. Our patients appreciate their appointment reminders and ability to confirm by text message, and we love the time and expense that it saves our clinic! "
Optometrist, Owner -
