The more locations and providers you have, the harder it can be to consistently improve patient experience. It requires a solution that can be set up to reflect your organization’s structure to meet the needs of each location to inform and engage existing patients and reach new ones. Luckily, we do this everyday with some of the largest multi-site practices in the country.
Set up and manage the Solutionreach platform in exactly the way that makes the most sense for your organization. Change the organizational structure, create users, manage permissions, run reports, access two-way text conversations for each location, and create and edit all messaging. We’ll be there every step of the way with data-driven, proven best practices, and all the features you need to succeed.
SR Conversations is more than two-way text messaging. So much more. Finally, you can categorize incoming texts and know which ones need your immediate attention. With its easy-to-use HIPAA consent tool, conversations can be in-depth and compliant. Patients don't have to download an app or register for a portal. The whole thing is just ridiculously easy. And with multi-location functionality, you can see any or all of your location's messages in a single view.
Margaret Benson of Virginia Eye Institute tells how Solutionreach is the "one-stop shop" for everything her organization needs.
Patient communication covers a lot more territory than reminders. There is a proven formula for success, and we’ve found it. Reducing no-shows is just one piece. You also need to get more patients, schedule more appointments, and fill those last-minute openings. You can view, edit, and update any messages, including reminders, recall, birthday, and other messages. The look and feel can be organization-wide or by individual practice. Practices that use our automated recall system, increase revenue by as much as $95,000 per provider.
Run reports for the entire organization, group of locations, or an individual practice. There are more than 20 reports that can run and downloaded as a CSV file. These reports can be filtered by time, region, or location.
Fifty percent of midsized practices say that their top marketing priority is getting more patients but their biggest challenge is lack of time. Happy patients are happy to leave reviews and refer their friends and family. We can help you get those patient reviews and referrals without adding more work. Find out more about how to get more patients.