How can you know what’s going right and what’s not? We’ll tell you. Patient surveys. They are a must. Solutionreach automates surveys to track satisfaction and get feedback on new services. With patients demanding more consumer services and better customer service, you need to know what to work on or risk losing patients.
Solutionreach patient satisfaction surveys are unique and designed with your practice in mind:
- Customizable – Surveys can be completely customized by the practice. That means you can get the feedback you really want instead of being confined to a pre-determined list of questions. And that means you’ll solicit more valuable patient feedback. And THAT leads to greater transparency about your strengths and opportunities to improve upon the patient experience. Survey customization is an awesome thing.
- Automated – Don’t let your office staff waste time by sending out surveys individually to all patients. It’s such a painful way to get feedback. Solutionreach allows for automated patient surveys to be automatically distributed to patients, saving the office valuable time. We’ll even do it right after a patient’s visit, so the experience is still fresh on their mind.
- Targeted – Patients have varying needs, so surveys shouldn’t come in a one-size-fits-all package. Leverage the customization within Solutionreach and target patient surveys to specific groups to further improve patient relationships and loyalty.
