Office Operations and Efficiencies
Set your front office up for success
Reduce staff turnover while improving your patient experience. Simplify tasks to save both time and money.
Our office operations tools help busy, understaffed practices attract more new patients, get paid faster, and streamline operations. And gain more time, revenue, and sanity.
Chat securely with your internal team. Know which patient is calling before you pick up the phone. Manage patient communications across multiple locations from a single view on your desktop or mobile app. And collect and process payments faster with automated payment reminders and text-to-pay. Just a few features that grease the wheels to improve workflows and help you grow.
Empower staff to turn their focus from monotonous tasks to patient care and patient satisfaction. We provide a dedicated 1:1 onboarding team and success coach so your teams can hit the ground running and maximize speed to value.
More 5-star reviews will help new patients discover your practice online and book with confidence. Automatically request reviews from existing patients to increase practice online visibility, and get notified when a patient leaves a negative review so you can make it right. Online reputation management reports make it easy to spot trends and know where to improve your patient experience.
“Solutionreach helps me every day. I let it do its thing and I simply review and tweak as necessary. The patients love it and so do I!”
“The most valuable commodity you can have is information, so surveys are really important. It’s all beneficial. With positive surveys, we’re able to highlight staff members who went above and beyond in their customer service. On the other hand, negative surveys provide us with opportunities to improve our patient experience. ”
“About half of our new patients come from seeing our reviews. Patients are doing their own research, they see our reviews, and give us a call. ”
“We programmed the settings to send an email to all the Botox and filler patients we haven’t seen in the last four to five months, and they started calling immediately to schedule appointments. Our recare revenue has increased by about 50 percent since implementing Solutionreach! ”
“We’ve grown simply by allowing Solutionreach to do the confirming and allowing us to spend more quality time with our patients and less time on the phones.”
“Our recall process before Solutionreach was awful. We used to have someone come in after we closed for two hours every week just to make phone calls. Now we automate the process and about 50 percent of the patients who receive a recall message schedule an appointment. ”