SUMMARY

In this release, we’ve focused on improving the customer experience by …

  • Adding Multi-recipient messaging in SR Conversations 2.0.
  • Increasing the size of fields on the Activate Locations page in SR Reputation Engine.
  • Updating the SR Schedule Appointment Requests Summary Report in Location Hub.
  • Fixing a bug in SR Conversations where the thread was disappearing for system messages.
  • Doing some backend updates.

SR UPDATES

SRC 2.0: Multi-Recipient Messaging

Screen Shot 2022-04-15 at 3.25.05 PMWhy? 

  • Customers would like the ability to send a message to multiple patients at once so that they can be efficient in their practice when communicating with patients.

What you need to know:

  • Only available when composing a new message.
  • Message can be cancelled altogether by clicking “cancel new message.”
  • The thread is active and the user can send multiple messages to the group of patients until they have navigated away from the thread to another thread or area in Conversations.
  • An indicator will appear on the individual threads next to the sender name when a message is part of a multi-recipient message.

SR Reputation Engine: Business Name & Google Business Category Field Updates

Why? 

  • When activating a location in SR Reputation Engine, customers need to be able to see their full business name & business category so that it’s easier for them to know if they need to make an edit to it.

What you need to know:

  • This is for both Location Hub and Independent Accounts.

Screen Shot 2022-04-15 at 3.33.14 PM

Location Hub: Updating the SR Schedule Appointment Requests Summary Report

Screen Shot 2022-04-15 at 3.39.53 PMWhy? 

  • As part of our continued efforts to increase the consistency across all of our Location Hub reports, we have added the standard five columns to this report:
    • Report Date
    • SubID
    • Region
    • Practice Name
    • Username

What you need to know:

  • We updated the report and the Columns Include section with this new data.

Other Highlights

  • SR Conversations: Thread not created for system messages
    • We fixed a bug where threads were not created unless a non-system message was sent to a patient.
  • Backend updates
    • Improve performance of near real-time UI updates for SR Conversations and SR Huddle and overall performance.